"Technician was very clear about what she was doing and gave suggestions about how to improve our heating/AC system"
"service lady was very knowledgeable & nice. I like that they employ female people, I will request her next time. She didn't have to go under the house in crawl space but ..."
"Service technician was very nice and spent quite a while working on both the AC and heating systems. Had to have a call back because a panel had not been put back correc..."
"On time, courteous, explained what they were there for, did the job quickly!"
"Not really sure what was done and whether there was any improvement. Seemed mostly geared towards selling me a new system"
"He was fast, efficient andf knew what he was doing."
"Prompt and quick service"
"Very efficient and pleasant"
"everyone was nice, worked quickly & cleaned up."
"Well mannered and well trained techs. Very thorough. "
"He was very pleasant, worked quickly and kept me informed."
"The work was done in a very orderly manner and in a short time period."
"I gave a 9 because I always feel there is room for improvement. The tech was very quick, was in and out of the home in less than a half hour. "
"Tech took time to clearly explain all issues. Very knowledgeable "
"Very nice, very helpful and very knowledgeable "
"Could not fix problem. Still do not have AC"
"Very pleasant service man. Answered all our questions."
"The technician, Steve, did an excellent job above and beyond what was expected ."
"person was quick and efficient."
"Arrived on time and did a thorough hob."
"Thorough, fast and very professional and nice to deal with"
"serviceman arrived at time promised, worked quickly and did good, thorough evaluation of current system, making appropriate recommendations for improvements."
"The Technician was very professional and completed his sevice in an efficient manner"
"Were very professsional with their work and it passed inspection with no problems"
"on-time, pleasant, good at explaining filter options"
"Tech did a very good job."
"competent and professional technician. "
"On time, polite, worked efficiently"
"Ulises arrived on time, was really nice and always used covers for his shoes when entering my home. He installed a hard start kit and surge suppressor to protect my new f..."
"Service technician was outstanding and very personable."
"Technician was professional and came on time. "
"The technician didn't seem to know how to set my thermostat to permanent hold.. Other than that he did a good job."
"They were thorough and explained everything well."
"Our technician was courteous and accessed problem quickly.
And was very patient with our barking dogs."
"I got an estimate 275 dollar estimate for a capacitor + $99 Service fee. On Amazon the parts costs about $35."
"Technician devised way to do complete cleaning that had not been done previously."
"Ron went above & beyond to help us find a deal that would work for us!"
"had an AC emergency, service man came the next day, was polite, informative and efficient"
"Technician arrived on time, was neat and very professional. "
"Polite efficient service."
"He was professional and on time. Gave me an excellent tip on how to keep our air conditioner running well by running it periodically in the winter."
"Techs were GREAT, both Steve and Ulisis...BUT DON't quite understand why it was time to be serviced, having been installed only a few months ago. Perhaps a little more co..."
"Great tech with great explanations"
"Professional team that provides personal service. "
"The service man informed us what we needed & the AC has been
performing well for this time period."
"was suppose to tune up AC and Heater with est. for duct cleaning.
spent .5 hrs. on AC, never checked heater. gave est. on duct work with out ever looking at it."
"Arrived on time. Very courteous. Fixed the problem quickly."
"The service provided by the technician was excellent. I wish I could say the same for the company. There is definitely a different attitude and tone when calling the co..."
"Answered all questions and was timely."
"Found nothing to judge the service as less than very satisfied."
"very competent and professional"
"He was prompt, informative, gave us options and explained them. "
"Very timely and courteous service"
"Tech did a very thorough diagnosis, found the problem, installed the replacement part and did a full test. Well done."
"The technician was friendly, did the repair fast, and provided explainations..... BUT what a sticker price ! you provide a capacitor that you can get for $20 on the web,..."
"I appreciated the excellent service for my A/C that Ryan provided. "
" The response was timely and the problem was solved "
"Very courteous and technically knowledgeable. "
"Tech explained problem with my air conditioner, showing me where there was ice on a part, and explained that it could not be repaired. "
"The agent, Steve, was thorough and effective."
"The price quoted by the customer service rep was $84.00. The amount charged by the tech was $99.00."
"Jim arrived on time, got to work, and resolved our problem."
"Started sketchy with call being set up for tune-up while request for service on-line clearly indicated a different issue."
"Tech was on time, polite and explained the problem and fixed it quickly"
"professional. worked quick and efficiently."
"Technician talked to me by phone in New York while I was here vacationing. He explained the situation to me and to my friend who was at my house. Gaveus advice about what..."
"knowledgeable, worked clean, explained clearly, really nice people"
"Technician was very professional. He showed up in the allotted time slot and clearly explained all the work he had done"
"Tech arrived a day before expected and solved the problem during a heat wave. He's our hero!"
"No rebate to date. Other issues are that materials were left in vents and I found a knob from my old HVAC appliance on site."
"He did what he supposed to do."
"Friendly and efficient service technician."
"You guys have been taking care of our equipment for a long time.
"Efficient, answered my questions, friendly "
"Very professional staff. "
"The service man was on time. He was thoughtful about his shoes in my house and was efficient in looking at and diagnosing our air conditioning issue."
"ON TIME AND CLEAN SERVICE"
"Bryce found out the problem and fix it right away although it's only a annual regular maintenance. The technicians for air duct clean are very responsible."
"The service person was really doing his job and checked everything thoroughly."
"He was able to answer a question re fan-only operation that your office could not answer and offered a call-back from a technician that never happened"
"Knowledgeable and friendly"
"Tech gave honest answers to my questions."
"Everything was fine, but for one thing. The technician told my spouse that our filter was good for another few months. I disagree with this assessment as we were told w..."
"Friendly, personable....gave me information about everything he was doing.......checked every vent"
"Failed to turn up on scheduled day
"Here on time... quick diagnosis.... quick fix... reasonable price"
"on-time, quick and easy to deal with tech"
"SEND WRONG MOTOR WITH TECH. "
"Tech arrived when scheduled and provided list of everything he check out. "
"Had Comerfords Service Experts install a Lennox Merit Series furnace and air conditioner 15 years ago and am spending thousands of dollars in repairs maintaining them. Ge..."
"No problems with service."
" Twice a year you order the appropriate filter for my furnace-A/C system AFTER YOUR EMPLOYEE VISITS TO DO THE TWICE YEARLY SERVICE. THEN I WAIT SEVERAL WEEKS FOR THE FIL..."
"Our A/C was broken and we had a Sunday appt. but I got a call Saturday afternoon that a tech could be at my house in 1/2 an hour. He came out, remembered being at our ho..."
"On time and told me what he did."
"They were fast, knowledgeable, and pleasant. Did just what we expected."
"Everything is working fine."
"Didn't fix the problem. Now 91 degrees in our house and no response from anyone at Service "Experts.""
"It is 100 degrees in our house, and you canceled an appt we had last week and can't schedule us until 6/26 which means we roast in our house for a week we our plus agreem..."
"Jim and his team were able to get our A/C unit up and running in less than 24 hours."
"Steve was very courteous, friendly and efficient"
"On time, explains status, makes & explains recommendations"
"I am always satisfied with the service representatives who come to my house, but this technician went out of his way to be helpful.
On the other hand, I am not sure I..."
"On time, courteous, hope they knew what they were doing, it appeared that way"
"Responsive and thorough service"
"professional, courteous and knowledgeable"
"Wrung out system, made cogent recommendations for replacement, "
"Always top quality work
My questions are always answered."
"Service representative answered all my questions.
We were also discussing replacement options for our 30+ year old A/C."
"HE WAS ON TIME, EFFICIENT, KNOWLEDGEABLE AND
"I was surprised to learn that my AC needs to be replaced when it was recommende to make some exepnsive repairs a yaer ago."
"I feel that the technician knew what he was doing and had knowledge on A C and Furnace."
"Quick efficient service and tech with good communication skills."
"The technician serviced more than previous technicians did. He even washed our air conditioner besides testing each outlet. Even though my husband has dementia, the tec..."
"He heard my concerns and then explained the solution. We are satisfied with the service call. He also was the kind of person I like to have visit my house."
"had not provided the full service as expected"
"Jim Cox has been servicing my heating/airconditioning equipment for years. I find him to be very personable, knowledgable, prompt, able to answer my questions, and very ..."
"Was very Happy with The service I got from service experts."
"On time, efficient service. Polite, knowledgeable and professional."
"Our service technician, Ryan, was very friendly and knowledgeable. He Took time to explain everything that he was doing. He answered all of our questions even though it w..."
"Ravi- Knows his job and this house and equipment. Many years of good service."
"Tech was on time, polite, wore shoe covers, and sufficiently services my two systems in reasonable time. I gave him an orange to add to his lunch!"
"On time, great service."
"Very professional, on time, and thorough job.."
"Tech was on time and explained what he was checking and was very attentive and through."
"Jim has made the service calls before and always does a thorough service."
"Technicians arrived on time, were courteous, efficient and thorough -- all as usual."
"courteous and professional"
"Because appointment was same day as called in due to tech being in area. Tech was on time personable and explained all of what he was going to do. He did the work and f..."
"Service man knew what to do.
Took his time to do it right.
He even cleaned the outside of the AC!"
"he is a pleasant person to have in our home"
"Was on time, did a great job,does great work."
"On time service and excellent quality. "
" Because Ninous is so nice, prompt, professional and always gets the job done perfectly. You're lucky to have him !!!!!"
"The problem was fixed in a prompt manner. "
"Technician Jim Cox is knowledgeable, prompt and very personable."
'cause we were happy with the inspection."
"Prompt, courteous and knowledgeable. The technician explained everything along with future recommendations. "
"I wasn't able to respond in time to answer a question before service. To have all service complete."
"He explained things and made thermostat changes we requested."
"I have had this maintenance agreement for years and I have never had any problems."
"The technician found a problem with my air-conditioning unit electrical control circuit board during my annual service maintenance. He advise me to have the unit replaced..."
"Service person was knowledgeable, respectful, and on time. He did request to use the bathroom which would best be done between stops whenever possible."
"Very prompt, efficient and courteous. "
"Very professional, clean and on time."
"Tech was on time. He was very friendly and very knowledgeable about his job. When I told him what was going on he knew what the problem was. fixed problem in minimal time..."
"Service provider was very professional and pleasant "
"He diagnosed the problem, showed it to me, and repaired it. I am only disappointed it is not something you check during the yearly maintenance. "
"I have no way of knowing if the service was good or not. It was a tune-up. So if I don't have any problems through the summer it was probably good. No attempt was made to..."
"We were informed with everything he did and found"
"Very through and skilled technician."
"No complaints. Arrived within the hours scheduled. It was a training exercise."
"Prompt, professional, informative, and friendly."
"Technician Nino is always professional & courteous. Makes us feel confident that our furnace is in top working condition."
"Polite and knowledgable"
"We believe Ryan, the technician we prefer, is honest, thorough, efficient, and knowledgeable. He is reliable and calls to let us know if he'll be slightly delayed."
"Fast, efficient and courteous."
"The technician was polite and very thorough and answered all my questions"
"Very polite,personable, and knowledgeable . Professional "
"The technician was great. My sister and her husband had just arrived and he even helped bring in their luggage!"
"Great Technician! On time! Knowledgeable and very professional.
Ravi is does an excellent job! "
"Technician was very professional"
"Technician was on time, explained what he was doing, answered my questions clearly, and was very professional."
"Bryce was quick and informative about service findings "
"Service is always very good, tech explained why a part needs replacing in the AC but left it up to us, no pressure."
"Technician was professional and efficient. He performed the maintenance service and was polite, friendly and clean. "
"Tech was very efficient. "
"Steve Silva was excellent. He was helpful, polite and informative. He did a wonderful job!"
"Service was excellent and all my questions answered."
"Efficient....gave good advice re: Furnace and AC.."
"Excellent knowledgeable technician. Sorry to hear limited life of heating systems ."
"Bryce is an excellent, professional, and personable technician. He not only informed us of potential problems in our aging air conditioning system, but replaced the most..."
"arrived when scheduled and"
"Steve was very thorough and helpful. He carried out a full check of the system, including a problem with the a/c unit, and answered the many questions we had."
"Great service - fast and knowledgeable."
"The technician was on time and didn't waste any time getting to work. He was professional and pleasant and I appreciated that."
"Office called to let me know technician was on his way; tech arrived timely; Steve was professional, courteous, friendly, competent. Steve answered all my questions but d..."
"Because the service was professionally on point to my satisfaction."
"Really like my service technician"
"excellent friendly service"
"Great Service. On-time. Polite workers. Worked cleanly. Good product."
"Prompt, professional and informative."
"I have never had a bad experience with any of my dealings with your company.
And, the technicians love my dog."
"Nino is the best. Late night response is why I stay with Service Experts."
"Keith was professional and worked efficiently. He gave me explanations regarding his findings and let me know that everything appeared to be running properly."
"Very thorough checkup. Technician put extra effort into checking system and cleaning it. "
"There were two reps. They spent a long time sitting and talking to each other. They were here for over an hour and because we had to leave didn't have time to clean the..."
"The service person was very polite and did a very good job."
"Aaron was both friendly and professional."
"Thorough, prompt, courteous"
"he was very professional, timely, courteous, and personable. "
"Excellent service and very knowledgeable service technician."
"The technician was very punctual and went out of his way to answer questions and provide assistance."
"He was prompt and courteous and clean! "
"Not only was the service timely, your service person explained what was needed for future maintenance. He also fixed a problem (a noise from metal expansion when a heati..."
"Knowledgable and clean servicing "
"Service technician, Ninous K. Is always professional & polite. He's one of the reasons I continuously choose Service Experts for my heating & air conditioning needs."
"Air conditioning was serviced as part of regular maintenance and broken by first technician. Second technician failed to fix it. Said would return on specific day and did..."
"Went beyond the call of duty"
"Your techs are always on time, very professional and take time to discuss what they are doing and what they find."
"Service person lacked professionalism"
"The service was brief and understanding. Answered all questions"
"Punctual, knowledgable, efficient."
"Costly for the amount
Of time to complete the work"
"Employees I interacted with were very nice, polite and knew their job well from the person working around my schedule to find an appointment time that would work for me a..."
"Efficient service and on-time. Able to respond same day to our issue. Problem with furnace quickly identified and fixed."
"They did everything that needed to be done "
"It was easy to schedule, and then when I had to reschedule, that was also easy. Ali called ahead, was here during the scheduled time, was neat and clean and worked quickl..."
"Nate was extremely knowledgeable, very polite and super helpful. Helped me move items to get to furnace. Made me aware of other services I will use."
"Thorough and fast service "
"Sade Ali was very clear explaining with his service. He was polite and very helpful with the advise he gave us about the Air Filter we must use."
"There is no way to know if the service did any good."
". One concern to me was the fact that I was told that a service per our service contract had been provided in March. This was not true and someone should have called to..."
"Service expert was very professional, courteous, punctual, and honest in his findings."
"Nate explained everything to me in a comprehensive but still concise way. He is courteous, respectful, and knows his products. He is, quite simply, the best technician ..."
"No one deserves a perfect score"
"Badly mislead on cost of APCO uv light unit. Was told it was nine ninety five, but turned out to be nine hundred ninety five. I would like the model number of the APCO un..."
"Everyone I dealt with were very helpful and accomodating. Patricia worked with me when I had to reschedule and accomodated my request for a particular tech, Steve. Stev..."
"always professional, courteous and on time"
"Bryce and Bill went out of their way to meet my service needs, they were here just for an air conditioning service check and ended up trying to get my thermostat working ..."
"friendly and knowledgable"
"Our technician has been servicing our HVAC for many years and has always been professional, efficient, and with great concern for keeping our units working in top shape a..."
"Service person is always on time. Very clean and nice. gets right to work to check on everything that needs to be done. Never leaves a mess. Always very business orient..."
"Technician was professional and listened to what I asked."
"went beyond the call of duty"
"No one ever should get a 10"
"Jim has been servicing our HVAC for many years and has always been very friendly, efficient, informative, and proactive in keeping our systems running effectively and qui..."
"The technician was courteous and competent "
"Service was rep was friendly, knowledgeable & helpful. He even saved me $"
"He showed up when promised, was very friendly, new his job and fixed the problem quickly"
"Service order was complete as listed."
"Once again we asked that you change out the PureAir filters and lamp and you failed to do so. After all this time you still don't get it. To top it off, your technician n..."
"professional and courteous technician"
"I have been overcharged on the blower cleaning by one hundred dollars ($100.00): and I was being promised to get back the credit but I did not see it in my account."
"Tech on time. Checked equipment in a professional manner as well as checked filters in my furnace. Pleasant personality.
"Serviceman was nice, knowledgable, clean, & helpful."
"On time & nice! Nice wins every time. "
"He correctly diagnosed the problem we had with excess dust accumulating in an upstairs room as not a sign of a duct problem. I was impressed by his knowledge and profess..."
"Tech solved our problem even though it was not a normal one. "
"Steve was very prompt, he explained all of our options clearly, offered great advice and recommendations. Couldn't have been happier with the service."
"The technician was polite, friendly and went about his work quietly with little interruption to our morning routine."
"We thought the service man was very good. Nice, courteous and on time. We gave you a 9, with the idea that you'll work even harder to be perfect. "
"the tech was very professional"
"I had a critical furnace failure in the middle of winter (on a Friday), and your company fixed the issue immediately. You can't do better than that!"
"Ninous was personable and understood the problem right away. Also appreciate his putting on booties without being asked."
"Technician was very thorough in his inspection."
"Stan was pleasant, helpful and answered all my questions in a way that I could understand."
"Mr. Shawn Caldwell came in and went directly to the problem and fixed it. "
"should me what was wrong and the fix
"the issue was not resolved and still got charged $100. "
"Friendly and knowledgeable technician"
"Great customer service."
"Efficient and friendly."
"Service was performed very well and on-time!"
"I was very satisfied with technician and service experience yesterday. Not happy that the reason for the call was due to lack of service and mistakes by previous technici..."
"Prompt and professional every time."
"Was told we needed a new filter. Tech saidhe would order one but haven't anything since"
"The service tech was very friendly and explained all he had done. "