Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Dublin Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, steers sales, and provides guidance to all personnel and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also completes installation and service on inside air products and equipment, as well, and has the expertise to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer inquiries, concerns, and billing questions with the highest degree of courtesy and professionalism to solve customer concerns with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by approved radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also corresponds with the customer to confirm the customer is aware of scheduled appointments, reply to queries, and to help resolve issues. The Dispatcher strategically plans and routes the most appropriate technicians following established company processes.