How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you probably read about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, see Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to resolve the issue and get it up and running again.

Indications of this issue include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cable. If the thermostat has turned on during this time, shut it down and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning set up your Nest Thermostat, please give us a call at 925-364-5427 or schedule an appointment online. If your Nest Thermostat was not set up by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Finally, do not let this matter panic you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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