When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company on the internet. While you’re surfing the web, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when hunting for an AC repair company. Learn which companies the people you trust have worked with for HVAC repair in the past and whether they had a good experience. This firsthand advice and the potential to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Check ahead of time to see if your street address is included in the company’s service area. If not, find out if they’re prepared to come to you for an additional fee. Diligently weigh your local alternatives before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often break down at the most inopportune times. Choosing a company that offers emergency services is vital if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and inquire if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to high-quality workmanship and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service likely has the experience needed to handle complicated HVAC breakdowns. See how much time the company has been in existence. Then, ask a specialist whether they have previously tackled the problem you need addressed. Such experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you select a company that offers competitive and reasonable prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trustworthy companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Livermore.