When you are looking for heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee separately. A number of companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating the two.
What Exactly Is a Trip Charge?
A trip charge handles the cost for a certified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this charge is the standard rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can explore signing up for one of our membership plans.
What Is a Diagnostic Fee?
The diagnostic fee is made up of the services required to determine the source of a problem. With plumbing, this could be comprised of scoping. During HVAC repairs, it may involve taking a look at the inside of your unit. If you elect to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee will be rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you don't.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
In general, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee covers all the work concerned with assessing the problem and coming up with a plan for repairs. If you are paying for repairs, you shouldn't notice the diagnostic fee because it'll be included with the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Individually?
Many plumbers and HVAC companies charge one fee for both the trip and the diagnostics. Rather than charging you for two services at once, we opt for two separate fees. This helps us to price our services in the fairest available manner.