What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay for the trip charge and a diagnostic fee independently. A number of companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we think we can provide you with better value by keeping them separate. 

What Is a Trip Charge? 

A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Occasionally called a service call fee, this payment is the base rate for bringing our technicians, equipment and expertise to your front door. If you want to cut out the trip charges in the future, you can consider joining one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee covers the services required to find the root cause of a problem. In plumbing, this could consist of scoping. For HVAC repairs, it could involve inspecting the inside of the cabinet. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee would be rolled into the repair bill. However, you are charged for the diagnostic services alone if you do not. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

Generally speaking, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee covers all the work related to assessing the issue and working up a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it’s absorbed into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Separately? 

Some other plumbers and HVAC companies charge a single fee for both the trip and the diagnostics. Rather than charging you for two services together, we prefer two individual fees. This helps us to price our services in the fairest available manner.