What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioning system needs repair at your Livermore home and you’re not sure what to expect. It’s stressful enough to let an air conditioner repair technician into your home, but then to not know what exactly they’re going to do could add another level of anxiety. No worries! Service Experts Heating & Air Conditioning is here to fill you in on the general air conditioning repair process so you’ll be informed when an expert AC service technician needs to visit your home.

AC Repair Starts Simple

When the technician arrives to your home, the first thing they will most likely do is request to see your thermostat. It might seem silly, but they need to check it to confirm that it’s not just a thermostat settings error. The service tech will check that the thermostat is switched to cool and then reduce the temperature to see if that will trigger the air conditioning system. A defective or wrongly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t resolve the trouble, the technician may request to see your circuit breaker box. They might switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The service tech will then probably ask to see the air conditioner. Same as a doctor, the technician will begin their trial and error discovery process. There are several factors that could be the cause for an AC that isn’t running properly, and it’s up the technician to inspect all the possible reasons starting from the most ordinary issues to the least. This process could take anywhere from five minutes to sixty, and sometimes longer.

During the AC diagnosis, they will probably check the air filter to verify it’s not clogged or needs to be replaced. They will examine the AC refrigerant levels, verify the air condenser fan is rotating properly, verify that the size of your A/C system is appropriate for the size of your home, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioning repairman has found the problem, he should explain all your choices to you. The exchange will generally start with the repairman explaining what the problem is, what part (if any) went out, how or why it went out, and what function that part has for your air conditioner.

The service tech will then go into your choices, which will entail changing out the part and fixing the issue, but may also include upgrading parts of the air conditioner, the A/C system itself, or your whole heating and AC system. In some cases, it may make more sense to purchase a complete new HVAC system, specifically if the air conditioner is past its prime, or likely to break down again and end up with you spending more on A/C system repairs by the time it’s all said and done. The repairman will discuss how much time, effort, and cost it will take to rectify the trouble.

The technician might now explain what could have prevented the problem or part failure and how to prevent a future problem from happening. This generally includes being proactive with annual maintenance, which not only helps stop an AC breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert air conditioner repair companies will offer an annual service plan so you don’t have to think about making future HVAC tune-up appointments for your systems.

Lastly, they will go over the process for repairing the failed part or fixing the problem. If you determine that AC repair is better for you than investing in an AC system upgrade, the technician will order any parts required and schedule your new appointment to repair the air conditioner. Or, if the part needed is already accessible on their vehicle, they will go ahead and start the air conditioning repair work with your approval.

Keep in mind that throughout Livermore your HVAC equipment is in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have undergone extensive background checks so you can feel safe and sure with the people we send into your home. If you ever come across any questions about your HVAC equipment or what to expect with your AC repair, give us a call day or night at 925-364-5427 and we’ll be happy to explain the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.