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We Can Repair Any Kind of Gas Fireplace in Livermore

Gas fireplaces make adding heat to your Livermore home easy. Just flick a switch or squeeze a button for direct heat.

They’re also relatively effortless to use. Unlike their woodburning alternatives, there’s no need to put in firewood or sweep up ashes. But like any other natural gas equipment, these fireplaces need routine tune-ups to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t stay on, the specialists at Service Experts Heating & Air Conditioning can help. Use our step-by-step tips first. If your fireplace still isn’t working properly, let us know. We can handle any model. All of our specialists are NATE certified, which means they’ve finished rigorous education to better serve you. And all of our quality work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several reasons why your fireplace won’t start. Remove the cosmetic plate beneath your fireplace to gain entry to its parts.

  1. Is a breaker tripped? Take a look at your home’s electrical panel and reset breakers as appropriate.
  2. Is the gas flowing? Make sure the valve is in the “open” placement.
  3. Is the pilot light burning? If it has been extinguished, follow manufacturer instructions to reignite. Fasten the vent cap to block drafts from blowing it out.
  4. Pilot light ignites but won’t stay ablaze? There could be a problem with the thermocouple, a metal safety sensor that regulates gas flow.
  5. Pilot light stays ablaze but fireplace won’t start? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, contact us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve fully cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning fix or put in a new blower.
  • Funny scents? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, ventilate your home and get in touch with us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it operate more efficiently and avoid expensive malfunctions. It may even help it run longer.

  1. Make sure your fireplace is fully cooled.
  2. Turn the gas off by turning the valve to “off.”
  3. Remove the gas logs, check them for cracks and clean them with a soft-bristled brush.
  4. Extract the lava rocks, vacuum them one at a time and remove soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down internal edges with a damp cloth. Use warm, soapy water to clean up dust or soot accumulation.
  7. Return lava rocks and logs in the same design.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to crack.
  9. If you have a vented gas fireplace, take a look at the outside vent and remove debris such as leaves or bird nests.
  10. Check your carbon monoxide detector is functioning appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, book annual inspections with us. These checks can potentially catch trouble before they start. We’ll test your components for damage. We’ll also make sure there aren’t any leaks and that pressurization levels are accurate.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.