ernesto O. san ramon, california March 24, 2023 "Very nice, took his time, explained things to me. I am very satisfied."
richard B. pleasanton, california March 24, 2023 "Technician was polite, showed up on time, did the work. Can't beat that."
terri C. danville, california March 21, 2023 "Not happy with your answering service, Id rather deal with my Local service people and not a phone bank"
carla R. fremont, california March 20, 2023 "In the past they've always been really good at making sure all of our equipment worked. I just bought a new system and for some reason it's still not working because of high Tech issues. Apparently my new thermostat with all Bells and whistles. Just doesn't work. So nothing works."
narasimhan N. fremont, california March 20, 2023 "Service is prompt, professional, thorough, non-pushy"
mr virk V. tracy, california March 19, 2023 "You charge contract fee to tell a customer what the defect is and then charge for fixing the defect. doesnt seem fair."
gary B. pleasanton, california March 16, 2023 "The technician was professional, thorough and informative."
richard A. livermore, california March 13, 2023 "most of the time service is excellent, when the correct technicians are sent out."
brown & B. oakland, california March 11, 2023 "I called on Wednesday morning, as soon as I learned from a tenant that their furnace wasn't firing up. The customer service representative, who answered the phone was very welcoming, patient as we looked at service options, and found an appointment for later on Wednesday afternoon. Justin Simsion arrived on time, explained the process and diagnosed the problem, within 30 minutes. He explained that the replacement parts were not in his vehicle, but available in Livermore. He called the Livermore supply house, while I waited and confirmed that he could get them, early the next morning. We agreed to meet between 9:30 and 10, on Thursday. On Thursday morning, he was there, on time, and replaced the known parts. He found that an igniter was also defective, informed me, and went to an Oakland supplier to get that part. When he returned, he installed the igniter, and fired the furnace up. He tested it, for a reasonable amount of time and we are completely satisfied with the job. The tenant has heat. Justin was outstanding; the best in every way, from start to finish. We'd ask for him, if and when we have another HVAC problem."
glen H. castro valley, california March 11, 2023 "Came right on time and took only 15-20 minutes to check out my issue"
donna M. alamo, california March 10, 2023 "Service was good but sales effort for replacement system did not meet my needs."
patty H. pleasanton, california March 07, 2023 "The technicians persevered until problem was solved!"
ms yee Y. hayward, california March 06, 2023 "The technician I have is Dylan who is very detail , patience to explain the system to me. His trouble shooting and problem solving skills help me save a lot. But not all technician are equal. help"
adik M. san ramon, california March 05, 2023 "I had not good experience only once since started to receive your service, last time very good."
brian D. pleasanton, california March 04, 2023 "The technician was on time and very thorough and professional. When he was finished, he explained his findings and left us with a written summary."
john and deborah L. pleasanton, california March 03, 2023 "We were more than satisfied with the results as well as the work ethic of our Service Expert."
ted O. orinda, california March 03, 2023 "You double-billed me every month for 2022 in which I had no service performed."
rosemarie K. danville, california March 03, 2023 ""On prem" service is very good, online and and over the phone, less so."
david S. fremont, california March 03, 2023 "The tech was very good at explaining everything. And gave honest answers."
sunayana G. san jose, california March 02, 2023 "Dylan was very professional and thorough in checking the HVAC system"
wanda A. hayward, california March 01, 2023 "Representatives were professional and courteous and knowlegeable"
bernadette G. danville, california March 01, 2023 "Very nice and professional and kept us up to date when they would arrive."
kathy F. moraga, california February 27, 2023 "We like the service but do not know if there are any other providers that may be better."
ted O. orinda, california February 27, 2023 "You have double-billed me` every month for a year. Record available."
sunayana G. san jose, california February 26, 2023 "Dylan was very thorough in checking all the details and very professional."
thomas M. fremont, california February 26, 2023 "The Service the Sercice The Servkce Expert Solved the Probline"
margaret F. livermore, california February 25, 2023 "Not sure my neighbors would ask, so answered as it might never happen."
brian L. oakland, california February 24, 2023 "Technicians were knowledgeable, friendly, and took the time to explain what they were doing or found during their servicing of our heating unit."
sheila B. pleasanton, california February 23, 2023 "I was very happy with the service. Ninos and Jacob came were professional and went about and serviced our furnace"
shirley K. sunol, california February 20, 2023 "Easy to make appointment, tech showed up on time and is very good diagnostician"
chere D. san ramon, california February 20, 2023 "The technician didnt have the correct tools and had to borrow one of mine. Couldnt get the cover on properly and resorted to using tape. I fixed it after he left - no big deal."
ben G. san ramon, california February 18, 2023 "Dylan and assistant (Z?) were timely and provided great service. They showed up on time and promptly performed the scheduled services."
michael B. danville, california February 16, 2023 "reliability. quality work. honest answers (I think). competitive pricing. courteous people."
stacy F. hayward, california February 16, 2023 "Quality work and employees are friendly and knowledgeable."
vickie F. livermore, california February 13, 2023 "Because the woman who spoke to my daughter the day of service was VERY Rude! Needs customer service training."
debbie H. livermore, california February 09, 2023 "2 years later we're still dealing with issues with the hvac system we had installed. This week the system did not meet the building inspection for the 2nd time."
kathryn groot G. lafayette, california February 06, 2023 "Your service men are all very helpful & efficient...so far they have always done excellent jobs."
sara M. alamo, california February 06, 2023 "Service is fine but both rooms were left with debris on shelf and floors from opening attic doors. One attic door was left half open."
david S. danville, california February 04, 2023 "Very professional...spent a lot of time identifying a problem with the filter and repairing it."
cheryl M. danville, california February 03, 2023 "Easy to set up timely appointment, technician was on time and knowledgeable."
kimberly E. orinda, california February 01, 2023 "This was the worst customer service you can imagine. The Service Experts technician turned off the furnace during a routine service call, without any viable solution for fixing it. That's right - he actually turned off the furnace during a January freeze. He quoted me over $2,000 in repairs, but when the parts were not available, he referred me to the sales rep, who suggested a $11,000 replacement unit - the catch, it wasn't able to be installed until Feb 10 due to the installer being out on family leave. That left my tenants, with 3 small children without heat during a severe January cold spell. I called another service provider who was able to fix the unit for $800, and he came out on a Saturday after I explained that the family spent the night huddled around a space heater. It was absolutely the worst customer experience I have ever had. I have cancelled my monthly contract and will never recommend Service Experts to anyone."
monika D. hayward, california February 01, 2023 "Things happen and we dont always know how to call. Nice to know someone screened can be send to your home and they will do the work and you are safe."
jackie B. livermore, california January 31, 2023 "I called on Sunday and was told someone would come out, no one did. I called again on Monday and there was no record of my call on Sunday. We then had 3 trucks come out for the call. Only one actually did any work. The heater was fixed but then by the next day was not again. Called again, this time I used the local number. Sent out a person, fixed again. This time it only worked for about 2 hours. Finally on the third time of having a person out they actually fixed the probelm."
george R. dublin, california January 30, 2023 "The technician was very professional and explained everything that he checked."
bill Q. alamo, california January 30, 2023 "Service was excellent. Dylan and Joe were timely, yet thorough in their service. They explained exactly what they did for the service, changed filters and were very kind and polite."
joseph I. san ramon, california January 29, 2023 "Company makes things right when there were installation issues."
kathleen C. san ramon, california January 29, 2023 "I had your service for many, many, years and have always had superb service."
jeff W. danville, california January 29, 2023 "Efficient, professional and friendly maintenance service provided by the technicians."
pam S. manteca, california January 28, 2023 "You have taken excellent care of our furnace since you installed it 14 years ago!"
bob M. danville, california January 26, 2023 "Asked for a written report from the service, and was told by the lead person that he would email it to me. Never happened."
barbara W. piedmont, california January 26, 2023 "I was not made aware that there was a problem with my air filtration unit connected to my furnace and then charged $87 to have him come back to tell me it needs replacing, although it's under the manufacturer's warranty. I canceled my membership!"
kathleen R. copperopolis, california January 24, 2023 "The staff is knowledgeable, effective and efficient!!"
sita A. pleasanton, california January 23, 2023 "I signed up for yearly maintenance contract 'maintenance+' which clearly says furnace filters are included in the contract, but I was informed by the tech that filters will not be included/replaced. Both the flyer showing the types of maintenance contracts and the call center agent assured me the filters were included."
barbara H. pleasanton, california January 20, 2023 "Clearly explained the service they provided & how to use the new thermostat they installed. They were very pleasant & professional."
patricia B. hayward, california January 20, 2023 "I can never seem to get the right number to call to make appointments. There are too many numbers for different departments"
karl K. danville, california January 20, 2023 "Clear, comprehensive descriptions of equipment conditions"
terri C. danville, california January 19, 2023 "Trying to set up appts on the phone is the worst. Ive called several tubes for different issues and the people on the phone take forever and are confused"
ann M. danville, california January 17, 2023 "Ease of contacting company, reliable techs who always respect property."
phil Z. oakland, california January 14, 2023 "on time - professional - personally they were top rated"
rebecca C. hayward, california January 13, 2023 "Your Tec came in and did what he was there to do but the inspector never should up so the permit did not get signed off."
bob M. danville, california January 13, 2023 "Service protects manufacturer's warranty. However, I am disappointed I did not receive the promised email detailing the furnace's operating parameters, and hope to receive it soon!"
ann M. danville, california January 12, 2023 "Good service plan. Good technician and easy to reach assistance by phone."
stephen L. pleasanton, california January 12, 2023 "Dennis was cordial, efficient and respectful of property."
ladonna F. pleasanton, california January 11, 2023 "Thorough inspection. Communication about system understandable. Courteous."
philip F. danville, california January 11, 2023 "This service was originally scheduled for early in December and I was not notified that the appointment had been canceled until after I had called to confirm that the technician was coming. This was poor practice."
elizabeth W. san ramon, california January 08, 2023 "I did not have long enough experience with this company"
brenda K. hayward, california January 07, 2023 "Pleasant technicians that go all out to help the customer."
david S. danville, california January 07, 2023 "Quality service. Dependable appointments, willing to go the extra mile, e.g., checking air ducts for leaks, tacking up a fallen duct."
david G. orinda, california January 06, 2023 "2-4 appointment; 5:30 finally heard not coming, 8-10 next day involved missing neetings"
john D. livermore, california January 06, 2023 "The technicians are knowledgable, courteous and they don't make a mess. The product of their work is that my heating and air conditioning systems always work."
dale T. lafayette, california January 05, 2023 "I had 2 technicians out 2 days in a row. Not sure which one you are referencing. Jim was out first and diagnosed the problem and was great. Larry was out the next day and fixed the problem and he was greatl"
barbara S. danville, california January 05, 2023 "Polite and knowledgeable. Not afraid to call office for answers to questions. Good solution provided for problem. Good at explaining."
moises P. dublin, california January 03, 2023 "The Technician was punctual on arrival. He was courteous, and knowledgeable."
andrew H. pleasanton, california January 02, 2023 "The tech, Dylan, did a nice job and there are no complaints there. Not sure where the complaint should be focused, but I would definitely not change the name of the company to "Scheduling Experts." When I called to schedule the appointment, I was given a time frame of 10am to noon. I was a bit disappointed it was scheduled a month out, but that was fine. When I received the confirmation email, it provided a time frame of noon to 2pm. That was still fine, but I wasn't happy with the change. I received another noon to 2pm confirmation email and a call the day before confirming my appointment from noon to 2pm. On appointment day, at 2:10pm when no one had showed up, I called the service center and was told that my appointment window was 2pm to 4pm. I asked about the two confirmation emails and the confirmation call providing a different time frame and was given the equivalent of a verbal shrug. Changing the time window on the fly without telling the customer isn't great customer service."
narasimhan N. fremont, california January 02, 2023 "The scheduling process was prompt and easy. The support staff was courteous and professional. The technician was professional and thorough. The service is expensive though."
lee H. milpitas, california January 01, 2023 "Every person I've seen over the last decade has been professional, efficient, courteous, and informative. This team was no different. I've been very impressed overall. The only gripe I've ever had is that I almost never get a "heads-up" call a half hour ahead so I know they'll be here at 12:00 or 2:00, for example. That would be helpful and very much appreciated."
don/cindy L. dublin, california December 30, 2022 "Took off a point because the first guy who looked at the problem a month ago didn't bother to look up the error code and took the reboot route. Took off another point because the 2nd guy came with the wrong thermostat. Took off another point because the tech gave me an an appt time of noon to 2pm but the email confirmation was for 2pm to 4pm. Took off yet another point because the tech (this time to install the correct thermostat) told me 2pm to 4pm but the email confirmation said 4pm to 6pm. I called, was told told a manager would call me and that still hasn't happened. BTW, the tech, Joshua, was awesome."
jill B. pleasanton, california December 30, 2022 "Oscar listened attentively to the problems we were concerned about, and engaged members of his team to collaborate on finding us solutions. We were able to work through all of our concerns with him in one meeting, which helped us move forward and sign the contract."
dave K. danville, california December 29, 2022 "The technician, Jim Cox is very honest and knowledgeable. He did a great job"
felicia M. union city, california December 26, 2022 "Tech was late. Our window was 12-2, when no one showed I called to find out if he was coming. He arrived 2:15"
wayne M. san ramon, california December 26, 2022 "The local provider and their technicians are GOOD. HOWEVER ... ANY CONTACT WITH CORPORTATE SUCKS."
joan T. danville, california December 24, 2022 "My initial appt. was cancelled on two subsequent occasions leading me to believe it might be well to terminate service. Until recently, I felt good about using the company."
derek G. pleasanton, california December 23, 2022 "We've been happy with the products and services, including the scheduling and customer service communications, from the moment we began working with Service Experts."
donald K. pleasanton, california December 22, 2022 "The was very friendly, and had and answer for all my questions"
natalie K. lafayette, california December 21, 2022 "I have used Service Experts for many, many years and have always liked the company. This is the first time I doubted whether we needed an entirely new system. Our system wasn't that old. We had not had heat for a week, and I have always trusted the company so we didn't get a second opinion."
scott E. dublin, california December 19, 2022 "Technicians showed up on time, cleaned the flame senso, and now the furnace seems to be working fine."
laverne S. pleasanton, california December 19, 2022 "For all the reasons listed above and below. I've had this company for many many years and whenever there was a problem, they were right on it after my phone call. This service man was very professional, took time to explain what he was doing and why, and even replaced the filter for me because of my age, I couldn't reach it and couldn't use a step stool. I'm very satisfied with the service."
karla B. livermore, california December 18, 2022 "I've been happy with Service Experts service over the years."
gary L. hayward, california December 18, 2022 "Great service, help to solve the problem, efficient and quick."
gregg S. danville, california December 17, 2022 "Technician gave excellent service and was very courteous."
cynthia C. orinda, california December 16, 2022 "Dennis Brandt did a fantastic job. He is professional, knowledgeable, courteous, affable and a wonderful person to have representing your company."
stephen K. san ramon, california December 16, 2022 "Provided that all technicians are as knowledgeable and customer centric as Youhan and Jared"
karen L. pleasanton, california December 15, 2022 "They arrive on time, technicians are very friendly and knowledgeable."
angela G. san jose, california December 15, 2022 "Thorough check nice man explained things he was doing"
scott C. lafayette, california December 14, 2022 "Great service, very thorough, knowledgeable and helpful"
anjali S. oakland, california December 13, 2022 "Regular service , competent technicians, and reminders when service is due."
gary L. hayward, california December 11, 2022 "Our technician was very efficient, helpful, and worked quickly."
sheila H. dublin, california December 11, 2022 "Friendly, knowledgeable and within promised appt. window"
heather M. pleasanton, california December 10, 2022 "Technician called before he arrived and was on time. He was very good at his job."
ruth K. dublin, california December 09, 2022 "I was charged for a service diagnosis that was incorrect. Then charged $82. I respectfully request this charge refunded."
michelle G. danville, california December 08, 2022 "Great service and friendly technicians who arrive on time!"
jeff H. castro valley, california December 08, 2022 "Ninos understands our complicated HVAC system and knows how to get it working properly. He knows we have a leak somewhere in the system that has not been found. He usually has to top off the Freon. Ninos is an excellent technician."
wayne M. san ramon, california December 06, 2022 "technicians = 9-10 Rating Appointments, Customer Service, Billing = sucks YOU make appointments & send confirms that have not been accepted therefore ... no one shows up, no phone call and customer service is mystified. YOU send multiple confirms for different dates. YOU send receipts for unidentifiable services. AND THIS IS NOT JUST ONE TIME. .... THIS COMPANY IS OBVIOUSLY TOO BIG TO FUNCTION."
rakhi N. fremont, california December 06, 2022 "the technician who visited during the last visit was great"
adrienne B. orinda, california December 05, 2022 "Our technician was great! He knew there was a problem with two of my air floor grills and he went under the house to check it out. He went with my husband and noticed that they had become disconnected."
mark R. moraga, california December 04, 2022 "I was very happy with the outcome--our heat stopped working it was 28 degrees that night and i was able to get a technician out here at noon the next day and the heat was working within 15 minutes which was great."
anna S. sunol, california December 01, 2022 "fast service and good job at setting up and confirming date and time"
linda M. moraga, california November 28, 2022 "Your scheduling is pretty in dependable, especially for your subscribers, who should feel more priority."
john C. pleasanton, california November 25, 2022 "Every technician to date has been most friendly and informative when questioned. They go about their business in a proficient manner and take time to explain their observations and recommend potential future actions if necessary."
gordon T. walnut creek, california November 25, 2022 "Our technician, Jim Cox, was very professional and efficient. Treated our equipment like his own and did not push unnecessary products."
ruth K. dublin, california November 23, 2022 "Numerous appointments without the correct diagnosis of problem with heater."
ellen M. moraga, california November 21, 2022 "They are very knowable and price seems very reasonable."
ernesto O. san ramon, california November 20, 2022 "Dylan, the service person did a great job. He took his time inspecting the equipment and then explaining to me the status of everything."
tanya H. livermore, california November 19, 2022 "I trust the service. I've used other Heating and Air Conditioning Services in the past, but always ended up going to another company, but once I found Service Experts, I haven't had a need. Your techicans are helpful, honest, always courteous, and do excellent work."
steve W. danville, california November 19, 2022 "I had a reservation two weeks ago for service between 2-4 pm. Then you changed the appointment to 4-6 pm. Then you rescheduled the appointment for the following week between 2-4 pm, then you changed the appointment to 4-6 pm. Your technician showed up at 5:56pm."
koko Y. castro valley ca, california November 19, 2022 "Dylan gave great service! I have already recommended my friend Emi. She will be calling you!"
gordon T. walnut creek, california November 18, 2022 "Timely appointment. Technician arrived on time. Jim Cox was personable, knowledgeable and worked quickly and efficiently. He treated our equipment like it was his own and did not try to sell us unnecessary products. He is the main reason we have been longstanding customers of your company."
don Y. oakland, california November 17, 2022 "Scheduling can be problematic at times. Last minute cancellations happen more often than desired."
don D. pleasanton, california November 16, 2022 "There was a mix up....you sent a man out twice .... 2nd man didn't have the right info or the up to date info"
joseph Q. livermore, california November 16, 2022 "Great products and service, but comes at a price."
lee T. lafayette, california November 14, 2022 "Ninos did a great job finding and fixing the problem."
mickey B. pleasanton, california November 13, 2022 "The service technicians were very courteous and explained the situation to us clearly."
laura T. newark, california November 12, 2022 "Arrived on time even though they had the wrong phone number for me"
swetala S. san ramon, california November 11, 2022 "Timely service and solutions to any issues that occur."
joann B. danville, california November 10, 2022 "The service men are knowledgeable, friendly and courteous."
kurt S. moraga, california November 08, 2022 "showed up in the scheduled window and were very professional"
kathy C. pleasanton, california November 07, 2022 "The technician showed up, was respectful and did what seemed like a good job."
julie C. lafayette, california November 04, 2022 "I know Service Experts prides its self in their service and I was left being a satisfied customer, I would like to make a special mention to Youhan and Jared. Also the guys who installed the furnace Fernando, Larry and Jesse who were outstanding in doing their job. A big thanks to Kao for cleaning the ducts. I was impressed how everyone did their jobs."
steffney F. pleasanton, california November 04, 2022 "The technician was very professional a very nice man also he was very thorough he was in and out in an expedient manner we were very pleased with his service"
jerry P. lafayette, california November 02, 2022 "The heating and cooling system installation in 2018 was a miserable experience. Crews had to come back multiple to re-install. One of the experienced crew leaders referred to it as a "completely botched installation". However, I paid to be in the preventative maintenance program to invest in the long-term health of my system. On this last service, my original appointment was canceled less than 24 hours before and I was given another appointment. On the second appointment, I called to confirm someone was coming however in the end you no-showed on me. No call. Just did not show up. At all. No one. On follow-up calls to reschedule, I was treated as an inconvenience. I am a prepaid customer trying to get a regular preventative maintenance service but apparently, that is an inconvenience to your company. Someone from the corporate office should visit my local store. You guys are a hot mess."
glen D. castro valley, california November 02, 2022 "Friendly people, good service. There was some confusion when I first phoned for repair. The operator took my name and gave me a time when repairman would come. He didn't come and when I called by the operator said they didn't come to our area and I would need to phone Livermore branch."
kim H. pleasanton, california November 01, 2022 "The technician was thorough and explained what needed to be done."
everett L. alamo, california October 31, 2022 "Didn't fix anything, quoted 2500-21k for repairs, charged $89 me when I'm on a membership"
tom M. moraga, california October 30, 2022 "Your techs, like Jamel are unfailingly professional and congenial and responsive. I appreciate your services."
everett L. alamo, california October 26, 2022 "Appointment scheduling and response times were stellar. Service tried were nice though they recommended a $2800 repair or a new system for 12k-22k. They left without repairing the furnace. We had a second opinion who arrived two days later and not only repaired the system but charged only slightly more than your team's Incorrect Diagnosis. Also, I signed up for your membership and the two still charged me for the diagnosis visit. What the heck is going on there?"
jan K. danville, california October 25, 2022 "#9 - Don't like a salesman coming along with the technician trying to sell me add ons or new heaters!"
marilyn S. pleasanton, california October 22, 2022 "Very thorough, asked if any problems, completed the service competently."
barbara W. danville, california October 21, 2022 "They were efficient. The looked at everything. I felt like they were honest with the results. And they kept things clean."
mary G. oakland, california October 21, 2022 "High level of professionalism, expertise, and friendliness."