Service Experts Heating & Air Conditioning Reviews

"The workers were helpful and courteous and did good job."

"Very nice, took his time, explained things to me. I am very satisfied."

"Technician was polite, showed up on time, did the work. Can't beat that."

"They were very nice and neat. Finished on time."

"He is an expert!"

"on time service with professional people"

"Not happy with your answering service, Id rather deal with my Local service people and not a phone bank"

"Very professional Answered all questions we had"

"Clear info, timely work, thoughtful workers,"

"In the past they've always been really good at making sure all of our equipment worked. I just bought a new system and for some reason it's still not working because of high Tech issues. Apparently my new thermostat with all Bells and whistles. Just doesn't work. So nothing works."

"Service is prompt, professional, thorough, non-pushy"

"You charge contract fee to tell a customer what the defect is and then charge for fixing the defect. doesnt seem fair."

"Truth"

"Sometimes hard to schedule a weekend visit."

"The technician was professional, thorough and informative."

"Always perfect people and perfect work"

"most of the time service is excellent, when the correct technicians are sent out."

"I called on Wednesday morning, as soon as I learned from a tenant that their furnace wasn't firing up. The customer service representative, who answered the phone was very welcoming, patient as we looked at service options, and found an appointment for later on Wednesday afternoon. Justin Simsion arrived on time, explained the process and diagnosed the problem, within 30 minutes. He explained that the replacement parts were not in his vehicle, but available in Livermore. He called the Livermore supply house, while I waited and confirmed that he could get them, early the next morning. We agreed to meet between 9:30 and 10, on Thursday. On Thursday morning, he was there, on time, and replaced the known parts. He found that an igniter was also defective, informed me, and went to an Oakland supplier to get that part. When he returned, he installed the igniter, and fired the furnace up. He tested it, for a reasonable amount of time and we are completely satisfied with the job. The tenant has heat. Justin was outstanding; the best in every way, from start to finish. We'd ask for him, if and when we have another HVAC problem."

"Came right on time and took only 15-20 minutes to check out my issue"

"Service was good but sales effort for replacement system did not meet my needs."

"Dependable, good service"

"Great service"

"The technicians persevered until problem was solved!"

"The technician I have is Dylan who is very detail , patience to explain the system to me. His trouble shooting and problem solving skills help me save a lot. But not all technician are equal. help"

"professional courteous and kno"

"Great service"

"I had not good experience only once since started to receive your service, last time very good."

"The technician was on time and very thorough and professional. When he was finished, he explained his findings and left us with a written summary."

"We were more than satisfied with the results as well as the work ethic of our Service Expert."

"You double-billed me every month for 2022 in which I had no service performed."

""On prem" service is very good, online and and over the phone, less so."

"The tech was very good at explaining everything. And gave honest answers."

"Dylan was very professional and thorough in checking the HVAC system"

"Representatives were professional and courteous and knowlegeable"

"Very nice and professional and kept us up to date when they would arrive."

"We like the service but do not know if there are any other providers that may be better."

"You have double-billed me` every month for a year. Record available."

"Professional service"

"Dylan was very thorough in checking all the details and very professional."

"The Service the Sercice The Servkce Expert Solved the Probline"

"Not sure my neighbors would ask, so answered as it might never happen."

"Technicians were knowledgeable, friendly, and took the time to explain what they were doing or found during their servicing of our heating unit."

"he answered all my questions"

"I was very happy with the service. Ninos and Jacob came were professional and went about and serviced our furnace"

"Fast, friendly and knowledgeable"

"Easy to make appointment, tech showed up on time and is very good diagnostician"

"The technician didnt have the correct tools and had to borrow one of mine. Couldnt get the cover on properly and resorted to using tape. I fixed it after he left - no big deal."

"Dylan and assistant (Z?) were timely and provided great service. They showed up on time and promptly performed the scheduled services."

"Excellent service"

"reliability. quality work. honest answers (I think). competitive pricing. courteous people."

"Quality work and employees are friendly and knowledgeable."

"Because the woman who spoke to my daughter the day of service was VERY Rude! Needs customer service training."

"Excellent service"

"2 years later we're still dealing with issues with the hvac system we had installed. This week the system did not meet the building inspection for the 2nd time."

"Excellent service"

"Excellent work, but very expensive."

"Excellent job"

"Good service and they show up when scheduled."

"Your service men are all very helpful & efficient...so far they have always done excellent jobs."

"Service is fine but both rooms were left with debris on shelf and floors from opening attic doors. One attic door was left half open."

"Knowledgeable and courteous. Also on time.."

"Very professional...spent a lot of time identifying a problem with the filter and repairing it."

"Easy to set up timely appointment, technician was on time and knowledgeable."

"This was the worst customer service you can imagine. The Service Experts technician turned off the furnace during a routine service call, without any viable solution for fixing it. That's right - he actually turned off the furnace during a January freeze. He quoted me over $2,000 in repairs, but when the parts were not available, he referred me to the sales rep, who suggested a $11,000 replacement unit - the catch, it wasn't able to be installed until Feb 10 due to the installer being out on family leave. That left my tenants, with 3 small children without heat during a severe January cold spell. I called another service provider who was able to fix the unit for $800, and he came out on a Saturday after I explained that the family spent the night huddled around a space heater. It was absolutely the worst customer experience I have ever had. I have cancelled my monthly contract and will never recommend Service Experts to anyone."

"Things happen and we dont always know how to call. Nice to know someone screened can be send to your home and they will do the work and you are safe."

"easy to schedule and on time"

"I called on Sunday and was told someone would come out, no one did. I called again on Monday and there was no record of my call on Sunday. We then had 3 trucks come out for the call. Only one actually did any work. The heater was fixed but then by the next day was not again. Called again, this time I used the local number. Sent out a person, fixed again. This time it only worked for about 2 hours. Finally on the third time of having a person out they actually fixed the probelm."

"The technician was very professional and explained everything that he checked."

"No complaints, good service"

"Service was excellent. Dylan and Joe were timely, yet thorough in their service. They explained exactly what they did for the service, changed filters and were very kind and polite."

"Company makes things right when there were installation issues."

"I had your service for many, many, years and have always had superb service."

"Efficient, professional and friendly maintenance service provided by the technicians."

"very thorough explanation of the findings."

"I was very pleased."

"You have taken excellent care of our furnace since you installed it 14 years ago!"

"Asked for a written report from the service, and was told by the lead person that he would email it to me. Never happened."

"I was not made aware that there was a problem with my air filtration unit connected to my furnace and then charged $87 to have him come back to tell me it needs replacing, although it's under the manufacturer's warranty. I canceled my membership!"

"excellent service but no one is perfect"

"Very polite and professional"

"The staff is knowledgeable, effective and efficient!!"

"I signed up for yearly maintenance contract 'maintenance+' which clearly says furnace filters are included in the contract, but I was informed by the tech that filters will not be included/replaced. Both the flyer showing the types of maintenance contracts and the call center agent assured me the filters were included."

"On time as scheduled. Seem to know what they are doing"

"Clearly explained the service they provided & how to use the new thermostat they installed. They were very pleasant & professional."

"I can never seem to get the right number to call to make appointments. There are too many numbers for different departments"

"Timely, friendly & professional service."

"The service was good and I would recommend."

"Clear, comprehensive descriptions of equipment conditions"

"The service was super!"

"because you are expensive"

"Trying to set up appts on the phone is the worst. Ive called several tubes for different issues and the people on the phone take forever and are confused"

"Excellent service"

"Ease of contacting company, reliable techs who always respect property."

"Professional"

"The service is always reliable."

"Very professional/knowledgeable yet very friendly."

"on time - professional - personally they were top rated"

"Honest company"

"Your Tec came in and did what he was there to do but the inspector never should up so the permit did not get signed off."

"Service protects manufacturer's warranty. However, I am disappointed I did not receive the promised email detailing the furnace's operating parameters, and hope to receive it soon!"

"Good service plan. Good technician and easy to reach assistance by phone."

"On time"

"Dennis was cordial, efficient and respectful of property."

"Thorough inspection. Communication about system understandable. Courteous."

"This service was originally scheduled for early in December and I was not notified that the appointment had been canceled until after I had called to confirm that the technician was coming. This was poor practice."

"Great prompt service - technician was very helpful"

"prompt and efficient service"

"Technician was exce;;ent"

"Good and efficient service"

"I did not have long enough experience with this company"

"Professional service, and it works."

"Pleasant technicians that go all out to help the customer."

"Quality service. Dependable appointments, willing to go the extra mile, e.g., checking air ducts for leaks, tacking up a fallen duct."

"2-4 appointment; 5:30 finally heard not coming, 8-10 next day involved missing neetings"

"The technicians are knowledgable, courteous and they don't make a mess. The product of their work is that my heating and air conditioning systems always work."

"The service technician was very informative."

"Great, fast, friendly service."

"PROFESSIONAL, FRIENDLY, HELP WITH COST SAVINGS."

"I had 2 technicians out 2 days in a row. Not sure which one you are referencing. Jim was out first and diagnosed the problem and was great. Larry was out the next day and fixed the problem and he was greatl"

"Polite and knowledgeable. Not afraid to call office for answers to questions. Good solution provided for problem. Good at explaining."

"Very Good Service"

"Had for years and always satisfied. I trust them."

"The Technician was punctual on arrival. He was courteous, and knowledgeable."

"The tech, Dylan, did a nice job and there are no complaints there. Not sure where the complaint should be focused, but I would definitely not change the name of the company to "Scheduling Experts." When I called to schedule the appointment, I was given a time frame of 10am to noon. I was a bit disappointed it was scheduled a month out, but that was fine. When I received the confirmation email, it provided a time frame of noon to 2pm. That was still fine, but I wasn't happy with the change. I received another noon to 2pm confirmation email and a call the day before confirming my appointment from noon to 2pm. On appointment day, at 2:10pm when no one had showed up, I called the service center and was told that my appointment window was 2pm to 4pm. I asked about the two confirmation emails and the confirmation call providing a different time frame and was given the equivalent of a verbal shrug. Changing the time window on the fly without telling the customer isn't great customer service."

"The scheduling process was prompt and easy. The support staff was courteous and professional. The technician was professional and thorough. The service is expensive though."

"Keeps everything running right"

"Every person I've seen over the last decade has been professional, efficient, courteous, and informative. This team was no different. I've been very impressed overall. The only gripe I've ever had is that I almost never get a "heads-up" call a half hour ahead so I know they'll be here at 12:00 or 2:00, for example. That would be helpful and very much appreciated."

"Good customer service"

"Excellent service"

"Took off a point because the first guy who looked at the problem a month ago didn't bother to look up the error code and took the reboot route. Took off another point because the 2nd guy came with the wrong thermostat. Took off another point because the tech gave me an an appt time of noon to 2pm but the email confirmation was for 2pm to 4pm. Took off yet another point because the tech (this time to install the correct thermostat) told me 2pm to 4pm but the email confirmation said 4pm to 6pm. I called, was told told a manager would call me and that still hasn't happened. BTW, the tech, Joshua, was awesome."

"Oscar listened attentively to the problems we were concerned about, and engaged members of his team to collaborate on finding us solutions. We were able to work through all of our concerns with him in one meeting, which helped us move forward and sign the contract."

"The technician, Jim Cox is very honest and knowledgeable. He did a great job"

"Tech was late. Our window was 12-2, when no one showed I called to find out if he was coming. He arrived 2:15"

"The local provider and their technicians are GOOD. HOWEVER ... ANY CONTACT WITH CORPORTATE SUCKS."

"My initial appt. was cancelled on two subsequent occasions leading me to believe it might be well to terminate service. Until recently, I felt good about using the company."

"Technicians are courteous and explain what they do"

"We've been happy with the products and services, including the scheduling and customer service communications, from the moment we began working with Service Experts."

"The was very friendly, and had and answer for all my questions"

"I have used Service Experts for many, many years and have always liked the company. This is the first time I doubted whether we needed an entirely new system. Our system wasn't that old. We had not had heat for a week, and I have always trusted the company so we didn't get a second opinion."

"Service tech was very thorough."

"Excellent service, timely and beyond expectations"

"Technicians showed up on time, cleaned the flame senso, and now the furnace seems to be working fine."

"For all the reasons listed above and below. I've had this company for many many years and whenever there was a problem, they were right on it after my phone call. This service man was very professional, took time to explain what he was doing and why, and even replaced the filter for me because of my age, I couldn't reach it and couldn't use a step stool. I'm very satisfied with the service."

"Schedule was changed"

"I've been happy with Service Experts service over the years."

"Great service, help to solve the problem, efficient and quick."

"Technician gave excellent service and was very courteous."

"Prompt, friendly and efficient service."

"I have told my neighbor about service Experts"

"Dennis Brandt did a fantastic job. He is professional, knowledgeable, courteous, affable and a wonderful person to have representing your company."

"Very professional"

"Provided that all technicians are as knowledgeable and customer centric as Youhan and Jared"

"They arrive on time, technicians are very friendly and knowledgeable."

"He knows the job and did it will"

"Thorough check nice man explained things he was doing"

"Great service, very thorough, knowledgeable and helpful"

"Service was great. Timing was great"

"Competent and reliable"

"professional and on time"

"Regular service , competent technicians, and reminders when service is due."

"Our technician was very efficient, helpful, and worked quickly."

"Friendly, knowledgeable and within promised appt. window"

"timely and friendly"

"Very courteous & professional."

"professional, reliable service"

"Technician called before he arrived and was on time. He was very good at his job."

"Service tech arrived on time and was very helpful."

"MANY YEARS OF EXCELLENT SERVICE."

"I was charged for a service diagnosis that was incorrect. Then charged $82. I respectfully request this charge refunded."

"Great service and friendly technicians who arrive on time!"

"Ninos understands our complicated HVAC system and knows how to get it working properly. He knows we have a leak somewhere in the system that has not been found. He usually has to top off the Freon. Ninos is an excellent technician."

"jim cox is the greatest"

"They show up on time and do a great job"

"technicians = 9-10 Rating Appointments, Customer Service, Billing = sucks YOU make appointments & send confirms that have not been accepted therefore ... no one shows up, no phone call and customer service is mystified. YOU send multiple confirms for different dates. YOU send receipts for unidentifiable services. AND THIS IS NOT JUST ONE TIME. .... THIS COMPANY IS OBVIOUSLY TOO BIG TO FUNCTION."

"the technician who visited during the last visit was great"

"Our technician was great! He knew there was a problem with two of my air floor grills and he went under the house to check it out. He went with my husband and noticed that they had become disconnected."

"Technician was knowledgeable"

"Fast, efficient, helpful, friendly"

"I was very happy with the outcome--our heat stopped working it was 28 degrees that night and i was able to get a technician out here at noon the next day and the heat was working within 15 minutes which was great."

"techs were very polite and knew their stuff."

"Good, capable service"

"Excellent service"

"Great service"

"fast service and good job at setting up and confirming date and time"

"Technician was knowledgeable"

"I'm satisfied"

"They always do a great job."

"polite and very efficient"

"Your scheduling is pretty in dependable, especially for your subscribers, who should feel more priority."

"excellant techniucian"

"Every technician to date has been most friendly and informative when questioned. They go about their business in a proficient manner and take time to explain their observations and recommend potential future actions if necessary."

"Always have had pretty good service"

"Our technician, Jim Cox, was very professional and efficient. Treated our equipment like his own and did not push unnecessary products."

"Always call me if I forget to set up appointment."

"Numerous appointments without the correct diagnosis of problem with heater."

"They are very knowable and price seems very reasonable."

"For the most part service has been good."

"Dylan, the service person did a great job. He took his time inspecting the equipment and then explaining to me the status of everything."

"Good co."

"I trust the service. I've used other Heating and Air Conditioning Services in the past, but always ended up going to another company, but once I found Service Experts, I haven't had a need. Your techicans are helpful, honest, always courteous, and do excellent work."

"I had a reservation two weeks ago for service between 2-4 pm. Then you changed the appointment to 4-6 pm. Then you rescheduled the appointment for the following week between 2-4 pm, then you changed the appointment to 4-6 pm. Your technician showed up at 5:56pm."

"Have yet to be dissatisfied"

"Dylan gave great service! I have already recommended my friend Emi. She will be calling you!"

"Timely appointment. Technician arrived on time. Jim Cox was personable, knowledgeable and worked quickly and efficiently. He treated our equipment like it was his own and did not try to sell us unnecessary products. He is the main reason we have been longstanding customers of your company."

"On time Knowledgable"

"very through very nice very prompt"

"On time, polite, friendly"

"careful thorough attention to details"

"Scheduling can be problematic at times. Last minute cancellations happen more often than desired."

"Ninnos is always so helpful"

"Great service, knowledgeable technicians."

"There was a mix up....you sent a man out twice .... 2nd man didn't have the right info or the up to date info"

"Great products and service, but comes at a price."

"Ninos did a great job finding and fixing the problem."

"Very friendly and knowledgeable technician"

"Have been very pleased with services to daye"

"The service technicians were very courteous and explained the situation to us clearly."

"Arrived on time even though they had the wrong phone number for me"

"Very good service in a timely fashion."

"Gave excellent professional service."

"Timely service and solutions to any issues that occur."

"Average"

"The service men are knowledgeable, friendly and courteous."

"showed up in the scheduled window and were very professional"

"The technician showed up, was respectful and did what seemed like a good job."

"I know Service Experts prides its self in their service and I was left being a satisfied customer, I would like to make a special mention to Youhan and Jared. Also the guys who installed the furnace Fernando, Larry and Jesse who were outstanding in doing their job. A big thanks to Kao for cleaning the ducts. I was impressed how everyone did their jobs."

"Great, thorough and professional tech"

"Professional"

"The technician was very professional a very nice man also he was very thorough he was in and out in an expedient manner we were very pleased with his service"

"Polite, helpful, knowledgeable,"

"Trustworthy"

"The heating and cooling system installation in 2018 was a miserable experience. Crews had to come back multiple to re-install. One of the experienced crew leaders referred to it as a "completely botched installation". However, I paid to be in the preventative maintenance program to invest in the long-term health of my system. On this last service, my original appointment was canceled less than 24 hours before and I was given another appointment. On the second appointment, I called to confirm someone was coming however in the end you no-showed on me. No call. Just did not show up. At all. No one. On follow-up calls to reschedule, I was treated as an inconvenience. I am a prepaid customer trying to get a regular preventative maintenance service but apparently, that is an inconvenience to your company. Someone from the corporate office should visit my local store. You guys are a hot mess."

"Friendly people, good service. There was some confusion when I first phoned for repair. The operator took my name and gave me a time when repairman would come. He didn't come and when I called by the operator said they didn't come to our area and I would need to phone Livermore branch."

"finally sent someone who knew what they are doing"

"The technician was thorough and explained what needed to be done."

"Great knowledge & service"

"Didn't fix anything, quoted 2500-21k for repairs, charged $89 me when I'm on a membership"

"Professional and efficient"

"Your techs, like Jamel are unfailingly professional and congenial and responsive. I appreciate your services."

"Very personnal service person who did good work"

"Already sent in a surveyearlier in the week!"

"Professional, no up selling, trustworthy."

"Appointment scheduling and response times were stellar. Service tried were nice though they recommended a $2800 repair or a new system for 12k-22k. They left without repairing the furnace. We had a second opinion who arrived two days later and not only repaired the system but charged only slightly more than your team's Incorrect Diagnosis. Also, I signed up for your membership and the two still charged me for the diagnosis visit. What the heck is going on there?"

"#9 - Don't like a salesman coming along with the technician trying to sell me add ons or new heaters!"

"Technicians always are courteous and knowledgeable."