Service Experts Heating & Air Conditioning Reviews

"Steve L, our technician provided good service, was dependable, very courteous, vacuumed, added duct tape to area in pipe that needed it, washed the unit outside. I trusted his work and he explained what he was doing which gave me confidence in him. He was a gentleman and I would want him to do maintenance again."

"This furnace service was completed over a month ago but we recently received this as well as a card saying "We'd Like To Honor Our Commitment" and several phone calls. We'll answer questions but please get your paper work straightened out on this."

"Jim was excellent. A text from Service Experts asked me to provide a public review through Google or Facebook, but I did not want to do that through those services. I did publish a lengthy review through Yelp."

"Jim was professional and diagnosed my problem immediately. He explained exactly how he was going to resolve our airconditioning problem to both my husband and me."

"My service technician, Jim, was so helpful and fixed my HVAC issue in 1 hour. MY AC went out at the end of June and we have had 4 repair techs, include HVAC and electricians, here since who were not able to resolve the issue. So we had been without AC for over 3 months. Jim came in as assessed the situation and determined the transformer had blown and immediately replaced it. He was very knowledgeable and professional and is an asset to Service Experts!!"

"Jim was very knowledgeable in trouble shooting the exact needs.. Right to the issue."

"Nino took extra time to help adjust the blower speed of the A/C unit so that it performs more effectively. He also took the time to explain exactly how he used the iComfort to accomplish this."

"Jim Huynh was professional, courteous, and provided us with fantastic customer service. He was honest, arrived in a timely manner, and is an asset to your company!"

"Garrett was great! Very helpful and knowledgable. Great customer service. Kept me updated. Was concerned about the problem and fix. Treated me like a human, not a job."

"He explained everything clearly."

"Jim was on time did a great job."

"AC preventive maintenance performed during coronavirus social distancing so unable no indoor evaluation. Unit was working well after completion of service."

"Jim was very informative and thorough."

"Never had any problems with Roland j down. Prompt and explained what needed to be done and why."

"I just posted this on YELP. If I could give them lower than 1 star I would. We tried for 10 days to get them out to the house to work on our furnace - we had used them before. We had an appointment scheduled and they were late so we couldn't stay. They agreed to push it to the next day and they never showed up. Apparently Friday Sat and Sun are "on call" days which means no appointments - just if they can get to you. I finally stopped talking to the customer service center and got to a "supervisor". I would say that the ownership of this business should be afraid. The people on the front lines of their business are running it into the ground. Horrible customer service. Kept looking for ways to make the scheduling our fault. Then we finally agree on a window for the tech to come out. 8-10 in the morning. The tech calls me at 845 and says it going to be closer to 10 because he just left the shop in Livermore at 830 and traffic was bad because of the rain. Is it not common sense to allow for extra time during weather in the Bay Area? Tell me how 8-10 was the right window if the tech wasn't even going to be in route till 830? At this point the Supervisor was done dealing with me and started the "I'm sorry you feel that way sir" to my expressions of frustration over their procedures. All i can say is, when the recession comes, and it will, the marginal performers go. I'm very sure the supervisor I was dealing with will be out of a job. And if the rest of the crew is no more competent that he was, then the whole company will likely be done. Just a horrible horrible horrible experience. I will never use them again. EVER. You shouldn't either."

"Garrett was an outstanding Technician. He listened, provided thoughtful answers, and was able to get the job done in one trip!"

"We are still waiting for the vent system to be inspected and receive are permit to be completed. Maybe you can get him to finish the job.But we had excellent care that came with installation crew did. They were in and out in a day and 1/2. And my husband has been using the AC a lot these days."

"Service Technician Ninous Koochou"

"The sales process was fine, although the sales person didn't seem very sure of himself at times. Installation was great, but when I called sales person after purchase to see if someone could come to show me how the thermostats worked, he told me to view a video on uTube - really? I just spent $22,000 and that's your answer? Very poor service! Seems he and SE just wanted the sale."

"The technician was very efficient and explained what was going on with my AC."

"Ninous is always very pleasant and courteous. He is happy to explain how my air-conditioning is. He is always very helpful and informative."

"Jesse, who is polite and professional, arrived on time. It took him 1.5 hrs to "fix" the problem. One day later, the same problem has left me with no AC. I've been waiting for 8 hours, and finally Evan, your technician, has just called to let me know he's on his way. Fingers crossed."

"Pleasant and professional."

"The technician was great, but I'm very disappointed that I was charged the diagnostic fee that that was not supposed to be charged due to a promotion on your website. I'm still waiting for contact from the Billing department honoring the promo, by refunding my $99. I've been a Comerford's customer since 1990.."

"Top flight employee who is knowledgeable, considerate, polite and trustworthy."

"Garrett was very professional, kind, and fixed and cleaned the system."

"He arrived on time and performed the service needed to get my AC up and running again."

"Informative"

"Will say it took much longer than expected but we were not inconvenienced. Jessie's dedication to work and Ninous" expertise were praiseworthy."

"Professional and efficient"

"100"

"He got it working in time for the 100+ degree heat this week end. Also it seems that he may have gotten to the root cause of a problem we have had 3 times since July 5th. Alert 10, unknown outside device. I am hoping it stays fixed."

"Technician was courteous."

"Very Professional!!!!!!!"

"Ninous showed up during my scheduled time. He was very thorough and explained everything to me. I would like to have Ninous every time I have a service."

"Jessie was Very professional"

"Jesse the tech was very informative and he had a great personality"

"Respectful of the property and thorough"

"Excellent seri"

"On time and very professional"

"Tech did great job to qualify A/C & new furnace for certification. I told him we were moving & he would have to finish the permit. Let me know if you have to get onto the house."

"Jim arrived earlier than expected, finished quickly, and gave a thorough explanation. This made up for the last minute cancellation by Service Experts back in April."

"I had an appointment set that Service Experts had to reschedule due to overbooking. The next appointment they never showed. Rescheduled again and they never showed. I took time off work to wait for the tech TWICE and big days didn't show up or call."

"Both technicians were professional and friendly. They explained what they were doing and I am satisfied with their work."

"Our thermostat was going nuts showing a black screen with a red triangle with an exclamation point and message of critical problem. A couple of hours later the home screen returned but was registering in house temperatures of 90 degrees when the house felt more like 76 degrees. Called to make an appointment for the next day and the service rep was able to discern the problem was in the furnace and made the necessary adjustment to get the thermostat back on correct readings. Very happy with the service repair."

"The service person called before he came and was on time. He checked the furnace and the air conditioner, explained what he found, and suggested what we should consider doing next. We will be following through on his suggestions."

"Professionalism, honesty, helpfulness, knowledge, I was impressed."

"Fast response to my request for service A knowledable service technician"

"The service rep was professional, but I scheduled the first appointment thru you web site and nothing ever happened, then the 2nd scheduling, the rep did NOT arrive in the window, and the manager never returned my phone call. Will NEVER do business again - a very UNPROFESSIONAL company."

"They were here for 2 hours and told me I needed a new AC unit that would cost 10,000 to 14,000 dollars. I had a second opinion and they got it running. Works better than ever."

"Bryce came within the appointment window and finished close to the estimated time of 30 minutes"

"The repair was simple and was done very quickly"

"Jim was well informed and very professional. Couldn't have asked for more."

"Not sure what the technician is doing to service my system? He made measurements on the system (i.e. compressor motor, capacitor, hard start kit, ...volts, amps) all to recommend that my system is old and I need a new one. Same information I received from him 2 years ago, yet last year I did not receive the same information from a different technician. Also, he did not do vent measurements upstairs, check the thermostat upstairs, nor did he replace the filter. In all the years I have used Comerford / Service Experts, I have never had a technician not check and replace my filter. I also have had other technicians open the condenser unit outside and clean it with a hose, but this technician never did, so I am not sure what the value of the service is???"

"Technician came in the time frame, worked efficiently and neatly"

"Timely service from someone who knew what they were doing"

"The overall process took longer than expected. At the end they broke the sheet-rock that covers the access to the attic, they also had to remove the framing of the hole and it was also damage. They came back to fix it and again it took a couple of hours and at the end I will have to repair it myself."

"Tech was great- explained everything he did"

"My problem was fixed. The technician was polite and professional."

"I was satisfied with the service."

"I booked my appt on line, did not receive a confirmation, had to call to get that. someone called the night before to cancel my appt. I called that number back (different than the number you usually call from) and left three messages to come in the afternoon, and/or return my call to reschedule. Nobody called back...I had to call and reschedule later that week, service tech showed up and took care of my service...please talk to your younger techs about talking on the cell phone while they are working at customer site...it probably took 25% longer due to cell phone use."

"Was very courteous and professional while in my home. Answered all my questions."

"vERY KNOWLEDGEABLE NO PRESSURE HELPFUL"

"I am answering question based on my most recent experience. My problem with Service Experts has been the call center when scheduling a visit. If you go through them it is a disaster. Since I had so many problems with the call center, the local office I gave me a direct local cell number to call this time and all went very smoothly. If I had to work with the call center I would get a different vendor. Incidentally the technician for this visit Evan was great."

"They appeared to do a good job, were informative."

"Im. It happy with the fact that I can not talk to someone in the office that is literally 5 mins from my house. And I believe since you bought this new company and merged your customer service has taken a major nose dive to the ground."

"The technicians were knowledgeable and worked cleanly and proficiently."

"arrived on time, communicated clearly"

"Did a great job"

"Evan was understanding and gracious about my late arrival for the appointment, and then went out of his way to assist with correcting a dislodged cutoff box."

"Explained all of his findings"

"He was very professional and efficient."

"Good service...very pricey"

"Normally in the past the technician would check the filter first. I had to ask the technician to clean the filter. I have no idea how he could clean it so fast as in the past the technician would hose it off."

"The Technician completed the work promptly and answered my questions."

"Great job by Evan."

"1.The most recent service had to be rescheduled twice! The first time, when nobody showed up or called. When I called, the customer service rep at first said that he could not find a service order, then after additional checking of the computer said that the service was not scheduled for the day I had arranged, but was scheduled one month later! The service was rescheduled for a few days later in the 4-6 pm timeslot, but by 6:10 pm, nobody showed or called. I called and the customer rep was apologetic about the technician not calling or showing, and rescheduled the service again. This time the technician arrived within the timeslot. 2.The service work performed was supposed to be the scheduled maintenance for the AC system. The technician went through his checklist, but did not perform all of the tests that he checked off, and did not perform several as it was described on the checklist. He only worked at the outdoor condenser unit, and did not check the operation of the indoor fan, condensate drain pump, or any other tests on the indoor furnace. Where the checklist said that the condenser fan and compressor should have resistance measured, all that was done was to measure the current, which he commented that it was well under the maximum. This is the variable speed XC-25 unit, which was running at less than full speed as it was not a hot day, so of course the currents were low! 3.There are two long term problems with the furnace system that the technicians have not been able to solve since the unit was installed in 2013. The furnace occasionally (at least two or three times every heating season) will not run, but shuts down on a "pressure switch calibration fault". Over the years, the pressure switch has been replace several times, and the furnace control board replaced this past heating season, but the problem still randomly prevents the furnace from running. Most of the time, the furnace will keep attempting to start, and after some hours it does. The second problem is that the furnace regularly goes into a shutdown on an over-temperature. This may be a design problem, as when the first system was installed (a downflow unit in the garage) it would shut off on the overheat almost every time it started up. The unit was replace with a horizontal flow unit installed in the attic, with extended ducting to reconnect with the existing crawl space ducts. This replacement worked better, but it still seemingly randomly goes into the overheat shutdown mode which is evidenced by the controls locking off the zoning of the system, shutting off the burner, and placing the blower into a higher than normal speed. Since it resets itself after a few minutes, this problem was not readily noticed, but it is still occurring."

"the tech never came back to find and and repair the leak, and no one from the company called us to reschedule. our refrigerant is still leaking. we need this fixed now."

"While Jesse did a fine job, making the appointment for my twice-yearly servicing was beyond painful. Originally, the appointment was scheduled for Monday, June 17 between noon and 2. I called that morning to confirm and was told the technician would be out. I waited until nearly 3. Turned out you were too busy to service my unit. I made three additional calls that afternoon, left messages but was never called back. The next day, I tried to make an appointment online, I never received a confirmation by phone or email. On Wednesday, I spoke with Nancy (who was quite nice). I got an appointment for 2-4 on Saturday. Jesse showed up much earlier. Luckily I arrived back home while he was still here. I have been a Service Experts customer with a maintenance agreement for years and years. To receive such poor service as one of your best customers is really unacceptable,. Since I have a second visit for a furnace check up on my annual contract, I will have this done in the fall. If the service I receive is not SIGNIFICANTLY better than what I experienced last week, I will find another company for this work. Clearly, I am not able to recommend you to friends. Please know, however, that Jesse did a fine job when he was here."

"The technician explained everything very clearly and seemed quite efficient."

"The technician, Evan, was very courteous and knowledgeable."

"Jim was a great tech, he renewed our monthly plan and saved us $3 a month on the new plan as well. Jim also discussed your solar plan. We are thinking about it, but it may not work for us at this time. All this and he did a good check up of our A /C system and was a pleasant and thoughtful person."

"A system still does not cool the house even when it is not over 90 degrees. Suggestion that I keep it on 24/7 is not the way AC systems are supposed to work."

"Prompt and professional"

"Candus was very thorough; detailed and prepared. She did a great job!"

"No one called to tell me that my appointment was changed from 12 to 2 to 2 to 4. This indicated to me your company had no respect for me."

"I had 2 appts back to back. First one was to fix AC (Tomas did a good job)! Second one was a tune/check up. Tomas called office to see if he could service 2nd appt. Office said no. 2nd serviceman never showed up. I called office and they said the 2nd appt got cancelled (for some reason) and that I'll be on call during that day. Well no one called nor came later that day. I had to stay home all day because 1) someone in the office cancelled my 2nd appt and 2) on-call never showed up either. So the 1st appt was great, but 2nd appt was a big no-show. Super lame!"

"I am satisfied FINALLY. It literally took 4 trips to get a water heater installed correctly. Trip 1: New water heater installed but without eathquake strapping or drip pan (I didn't realized it was required). Trip 2: Installed earthquake strapping. Trip 3: Installed code required drip pan and corresponding drainage -- toke WEEKS to get Service Experts to agree it was required; BUT did not reinstall earthquake strapping correctly. Trip 4: Earthquake strapping reinstalled."

"Satisfactory"

"Good service"

"Evan was informative and technical, very thorough"

"Devin was well informed and knowledgeable, and guided me through the various options"

"We've made 3 appointments to have our air conditioning fix in the last 1.5 weeks, and no one showed up on the first two appoints. Finally, we gave up and hired someone else, and canceled the 3rd appointment. After canceling that 3rd appointment, someone shows up to the canceled appointment. We pay monthly for your service, and should never have to pay someone else to do a job that we hired you guys for. We are very dissatisfied with the service we have been receiving. We do not get confirmation emails, or calls when the technicians are on their way either."

"Everyone was efficient and friendly"

"This survey is far more detailed as to feelings than I believe I'd like to be.. I REALLY appreciated the service that Evan provided at the late hour it was provide. Evan was BUSY and still had 4 stops to go.. Was technically accurate and effective. I signed up for continued service assuming the Evan is going to be around when I need him again. Nothing your consultant company can ask will provide you more information that this.. I probably won't be answering questions of a similar nature within this survey.. but I believe that my input is accurate and correct.. Evan did his job and did it well."

"Manage took action to make a missed appointment right by having a great technician Evan show up to diagnose our air conditioning!"

"I've done business with Art before and he is not only friendly, but highly knowledgeable and professional. As a matter of fact, one of the primary reasons why I purchased from Service Experts was due to Art's professionalism."

"Had an appointment scheduled and no one showed up. No phone call or anything. Your call service center stinks. Finally was able to reach service manager and get the service rescheduled. I have been a customer for years and service management has continually gone donwhill."

"Our air conditioner is broken. The first technician was supposed to return with a dye kit 2 days later. Never showed. The second technician showed up and had no idea why he was there. No dye kit. And quoted a price 3x what the first technician wrote down on our work record. They left with no work done and still no progress on our broken air conditioner. In fact, the second tech pretty much said we should just replace the whole system without taking the time to diagnose if our current system is repairable. Add that to me be double charged for several months and accounting not responding to my inquiries, I am not satisfied. We have been customers for over a decade but this last year, I have seen a major decline in the company."

"HAD TO SCHEDULE THREE TIMES, BEFORE A TECH SHOWED UP. THE TECH DID NOT HAVE THE RIGHT EQUIPMENT TO CHECK THE CHARGE IN THE A/C, HAD TO SCHEDULE A FOLLOW UP VISIT."

"Issue not resolved. No response when called and left a msg. Promised to send a technician back did not happen. You call center ****s."

"I was not home. My mother in las spike with the technician and asked him to call me regarding the items that need to be replaced. He told her someone would call me and no one ever did."

"After not showing up or calling for my first appointment. The second appointment was a 10"

"The technician was fine, but he did not arrive at my house until 6:40. My appointment was between 4-6. Usually I would not mind the delay, but I had already spent 2 Saturdays waiting for a techician that never showed up because of overbooking."

"EFFICIENT, COURTEOUS & HELPFUL BEYOND JUST OUR SERVICING NEEDS"

"DeAnna told us technician would install a free filter on account of cancelling and rescheduling our initial appointment. And never having serviced our heater all winter. Another cancelled appointment. But the technician did not have the filter. He said he would deliver a box of filters to us within the week."

"As before, the technician was on time, very courteous and explained what he had done and why, with information on what to expect and follow up on."

"The Service Technician Evan was great."

"The technician that came, he was very helpful"

"Evan is a courteous and polite young man. Knows/understands his work."

"Although he refilled our Freon and the air works now, he supposedly fixed it by putting in fix a leak. Im concerned that this fairly new unit should be under warranty and fixed properly, and the technician could not explain anything about my warranty. Last year service experts had to come and refill the Freon, so this is an obvious problem with my unit"

"Jim explained everything very well. Our problem will require several more visits but so far satisfied"

"The technician was wonderful!!! Only rated an 8 instead of a 10 because he came one hour later then the window of time given me."

"Jim fixed the problem rapidly and provided a lot of good information for future upgrades to my system"

"Tyler was great. Knowledgeable, fast, polite, helpful. Really appreciated the great service."

"Friendly, competent"

"the gentleman that came(can't read his name) was excellent. He was very professional, well spoken and very pleasant. I would like to know his name so I can request him again. Arlene Downes"

"I already knew I had a problem with the ductwork and all he did was confirm that fact and sent me to a Crawlspacecleaner guy to rid our crawl space of vermin. After that you guys would come back and charge me AGAIN to repair what I already knew needed to be done in the first place. NO THANKS I got it myself."

"Outstanding service, very knowledgeable technician."

"Tech did clean filter since he was too short to access. I would like another tech to come and complete the job."

"I would give him ten but I was told he would deduct the 99.00 if I joined the program 12.00 a month. No phone call back so far. Hmmmm"

"The technician was very good however arrived an hour past the promised window."

"Bryce is always great. very professional and easy to work with"

"Not only did my AC unit fail in the same way as the initial problem 8 hours after the "repair" but I am not certain that (1) the repair was done properly and (2) that the diagnosis was correct in the first place.Also, you were not at all timely in the repair of my AC."

"Friendly, professional technicians who communicated extremely well on what they did, found and recommended"

"went through all details of system and recommended upgrade several items to get maximum performance and longevity for my system."

"Very professional - easy to talk to."

"The service provider never showed up. They never called to reschedule either."

"Efficient attention to service by Garrett, but he was not prepared with replacement filters. Awaiting his return with these, after a week."

"Great service on the thermostat, but AC upgrade quote was quite high, no breakdown of parts, confusing upgrade policy on what gets an extra charge. Very weird quote process. AC upgrade cost is 2X what it cost your company to install heating system 2 years ago, including new under house ducting!!!"

"Company has always treated us well with quality work and employees."

"Evan was very friendly and knowledgeable and fixed the issue with our AC Unit very quickly. My 6 year old daughter was very interested in what he was doing and was asking him questions. He was very nice and responded to all of her questions. After he left she said, "if we ever have another problem with our AC, I was Evan to come back." :)"

"Excellent service, explained everything carefully, respected my house"

"The rep was polite and knowledgeable."

"Technician explained things clearly and was very polite"

"Garrett is very conscientious about his work. He is very polite, courteous, and knowledgeable."

"He was on time and explained what he would be doing today."

"Juwan was very professional and knows his stuff! Very helpful, productive and has a lot of pride in his work ."

"Satisfactory experience"

"Ninow checked our system and replaced the filter as expected and said everything looked fine."

"Waiting for contact regarding outstanding issue"

"Technician was on time, polite, neat and explain what he was doing each step of the way."

"Very bright very personable young man"

"Professional service"

"Tech appeared to be very thorough."

"The tech indicated we needed new filters. He didn't have the right size to put new ones in but he did take ours out and left our furnace without filters. I would appreciate it if he could come back and put some new ones in for me. I am living out of town for a few more months and my sons are NOT HANDY when it comes to things like this. Please let me know if this is doable and I can make an appointment with you to get this done. Thank you."

"Juwan saved your bacon. We've been paying monthly, had a house fire in August 2018, and had to postpone the furnace tests, and we're still not living in the house. We had until June 11 to complete both service trips. We arrived at the house a couple minutes after 10:00 and no one was there. I expected a call or text, but got none. I called and was told your person was there, but there was no evidence of this. So, I twiddled my thumbs for two more hours because the dispatcher said someone would come. About the end of the second window, Juwan arrived. He did a great job, was professional and friendly, answered questions, and completed the work. That kept me happy about the service."

"Garrett was very thorough in his servicing & careful not to disturb or dirty anything in my home."

"Great Service! Jim even helped to rescue 8 little ducklings that were caught 8 feet down in a drainage sewer!"

"Service call was 1 hour late."

"2 hr 25 min late to 12-2 window and no phone call. I had to call"

"Tomas was very nice & explained everything to me. He was on time & very professional."

"Technician was on time, friendly, professional and cheerful."

"The technicians at Service Experts do good work, but it's been clear for years that they're under a lot of pressure to "upsell": they always recommend one or more extremely overpriced upgrades or new gadgets. The technicians also leave the company with alarming frequency. Management might think about attempting to revise their policies; then they might experience a higher employee-retention rate."

"Jesse did a thorough job."

"Mike was awesome"

"the technician was very professional and helpful."

"Ninous was friendly and professional. He diagnosed the problem and knew how to solve it."

"The technician lied and said I needed a new system because I had a leak and that he is not allowed to work on R22 systems. This was confirmed untrue with another company. Conveniently he had a sales rep with him to pitch a new system. You guys are running a shady business. I dont think he even did any maintenance on my system either. I will be canceling my service contract and will not be doing business with you again."

"Technicians seem fairly competent. Deal with the company as far as appointments, confirmations, and follow-up is a real crap shoot. Scheduling appointments is no guarantee that you're on the schedule. Promised confirmation e-mails and appointment confirmation just doesn't happen."

"Courteous, polite, took time to explain what he had done and offered suggestions that might help me in the future."

"Very personable ..... Seemed to know what he was doing."

"Jim Cox has been servicing our equipment for 15 years and does a very thorough job, apprises me of any possible equipment problems ahead and what should be replaced and when it should be replaced."

"Michael was on time, cordial, knowledgeable, and informative. He completed his inspection and the surge protector installation quickly."

"Jim was fantastic, answered all questions completely. I hardly ever give this high of satisfaction grade."

"The techs were totally professional but because some workers didn't show up they were an hour late."

"Ninous, the service technician, is always thorough and keeps the area around the furnace clean. He is always pleasant and courteous."

"Very efficient and knowledgeable technician"

"Bryce was so helpful and knowledgeable"

"The service man was very pleasant and efficient at his job to my knowledge"

"The technician had a great service attitude and was efficient"

"everything worked well, I urge cautious efforts at sales & always use protective shoes, our technician did not. He did a thorough job. Scheduling was off on timing, could have been just misunderstanding. Technician arrived very promptly once I knew the schedule."

"Jim was very good and helpful."

"Technician was the best we have had. Explained things clearly."

"We had a 10am-noon appointment window and they showed up at 1:20. Then they were here for only 30 minutes. Usually when they check the a/c unit they clean it out. Its still full of debris. I think they used us to get back on schedule."

"Through is checking out units."

"Very efficient; we need filters. Was this ordered?"

"The whole visit went just fine!"

"The technician was very professional"

"The service tech was very thorough and quickly completed the servicing."

"On time. In fact, early. Took time to tell me what he was doing. Very helpful, especially since the unit is a year old and different from my old unit. Very polite and thoughtful."

"Agent was prompt, advised of action being taken with each procedure."

"Jessie seemed very Knowledgable and was very polite. He explained everything to us and told us about the advantage program."

"Punctual. Very informative."

"Did wrong service. AC units were serviced by Frank on 8/13/18. It was time for the furnaces to be serviced. Jesse did AC units again. Also tried to sell me a bunch of snake oil (hard start kits and lease agreements) because he was told that he had to."

"Tech arrived 2 hours before scheduled appointment. surprising but welcomed"

"Ace was both very clear and comprehensive."

"Service Technician was polite and explained the process very well."

"You bumped my service date"

"There was a mix up with appointments and the technician was running all over to meet everyone's needs. Not his fault but the scheduling was all screwed up."

"I was first told the tech would arrive between 12 and 2, and then between 2 and 4. He arrived shortly after 4. I wasted my afternoon."

"Service person was informative and focused."

"Tech said the unit needed a new compressor/ had a leak he could not find/ pressures were so low he could hardly read them. Low was 50 high was 100 per the repair paperwork. Gave me an estimate for nearly $5000.00 and said it could be much more. Ace wanted me to lease a unit for $148.00 a month for 10 years. I had 2 companies out to do an inspection this week, I did not tell them the unit was just inspected. The showed me the pressures and I took picture of them, they were not 50 low and 100 high. Both techs said there was nothing wrong with the unit. They even checked vent temp. which was 59 deg F. And they arrived on time. I will no longer be using your service department, I would appreciate the return of my $189.00. If returned expediently I will not yelp my experience or contact the contractor's board, hopefully you do not try and take advantage of other elderly people."

"The technician was just fine but its Took three tries to get someone to show up"

"Prompt and very thorough"

"courteous, professional and considerate -- every time the technician arrives"

"Knows what to do to correct any problem. Only one I will accept to do the work! Your schedule workers however need HELPl!"

"Technician was on time, helpful, knowledgeable."

"Jim Cox is a great technician"

"On time arrival, did both AC and heating service and located one in the area and ordered filtration system package."

"Service provided was great. The setup appointment was not good."

"He did a good job"

"Very knowledgeable and explained everything clearly."

"The thermostat was installed incorrectly by a previous technician Jim had to rearrange the wiring. to get it working properly so it would cool down. However it is still not correct and we wil need another visit."

"Because he was thorough and pleasant."

"I set the appointment for 10-12pm on your system. I got a confirmation e-mail saying my appointment was for 10-12pm. When the tech didn't show up during the time block. I called and was told that my appointment was 12-2pm. What the heck is wrong with your scheduling system."

"A thorough and courteous technician."

"On time. Did survey of equipment. Made recommendations."

"On time, clean, explained thoroughly the good and the bad."

"Thom did everything he could do to get AC working. It turned out to be a bigger job than anticipated but Thom was super professional and kept us up to date as he repaired the AC."

"Technician arrived within the window provided. He was thorough in his work and was willing to explain how things worked and provided good advice."

"Tech misdiagnosed problem with A/C. Said motor needed replacing and he would get back to us re replacement part, which would be difficult to find."

"He was clear And informative."

"Technician did a thorough inspection and explanation to me of what he found. Very courteous."

"Jim Cox was the best, and most thorough Tech to service our home in the many years we have dealt with Service Experts. I now realize that previous techs did not do a thorough job."

"He was polite, friendly and seemed competent"

"Excellent"

"tech explained what he was doing and why"

"TECH WAS ON TIME AND THOROUGH"

"Jim Cox is well versed on heating and air conditioning issues. He is on time and professional"

"The tech explained each step during the service."

"The technician was efficient and explained the service and our options very clearly."

"he was thorough with his diagnosis of our system and made sound recommendations."

"I felt the inspection was very thorough as was the explanation of items found that need addressing."

"Mike was very efficient, friendly and informative. however, after he left, one of my sprinkler heads was busted off and laying on the sidewalk. I do not know if he did this because I did not see it happen. I just noticed it after he left. I have fixed it."

"Always friendly and nice"

"Arrived on time, though a day later than originally scheduled appointment. Service was thorough, clean and informative."

"Bryce was very professional and fast."

"Initial service was good, but there was no follow up on problems discovered."

"On time, polite, professional, efficient."

"Quick response to my request. Very kind and helpful serviceman. Everything was handled quickly and expertly."

"On Time Neat and professional"

"Professional, friendly. Explained everything."

"knowledgeable staff"

"Very thorough examination of both furnace and air conditioner."

"He helped fix our heating problem"

"Tech was very thorough in explanations"

"On time, well trained, friendly, Explained the condition of the AC, cleaned out the spiders that were nesting in the AC."

"Very friendly, on time and efficient."

"Everyone was very courteous. The foreman was very proud of his work. He checked his work several times as a perfectionist. We appreciate his care."

"Courteous and on time"

"Evan was knowledgable- friendly- respectful of my home and willing to answer questions"

"excellent information provided by knowledgeable, friendly staff"

"I did this survey before!"

"Jim was very personable --did not push. made suggestions."

"tim"

"Originally, the appointment was scheduled for Monday. I waited for several hours. I was never told that the tech called in sick that day by the first rep. I was rescheduled for Wednesday by the second rep.. The tech who came on Wednesday is very thorough and knowledgeable. He has been doing our annuals for sometime."

"Happy to have Ninous. He is the best."

"Evan arrived within the appointment window. He was knowledgeable, polite, respectful and took the time to really inspect the system and go over it with me. I enjoyed working with him and would specifically have him back again!"

"Arrived on time. Seemed to know what he was doing for being on the job one month"

"Garrett provided up to date info on how furnace system was working, blower potential issues, etc."

"Professional"

"Great techs"

"Efficient and courteous at all times"

"Tech was prepared and experienced."

"He completed his tasks efficiently"

"The tech was very professional and explained everything to me."

"Jim is the best!"

"courteous, on time, explained what was necessary"

"happy with the service"

"He fixed our problem quickly"

"Great tech."

"Charged me $84 to tell me thermostat is broken. Misinformed when asked about replacement thermostat. Said only one could be Lennox. Not correct. Just quoted new Lennox at ridiculous price."

"Nino is always efficient, polite, & professional."

"The service itself was very good. Your call center gets a 0."

"Technician took time to explain and suggest what could be done to improve and prolong the life of my AC unit. No pressure, good information."

"The gentleman which was send was not a Specialist in the alarm System which i Bad asked for, he was a kitchen spcialist. I had spcifically asked for a technitian for the emergency of my House. The technitian die Not know anything about that. He was good in Asking for 100 US Dollar"

"Great work"

"on time. seemed to know what to do and quickly."

"Technician has been here several times and always performs the required maintenance. Very professional!!"

"Tech was very nice and did a good job"

"ontime, courteous"

"Thoroughly and professional."

"Ninous is very good and thorough"

"Eric was very pleasant, courteous, and efficient."

"I only provided the 10 for the service representative Tyler. It is a 2 for the service manager the doesn't get back to me on a furnace problem I have been trying to get addressed for months."

"cost of part used (around $50) sold for $256, that's a big margin even including installation (1 hour max)"

"Garrett was very courteous, answered my questions and very professional. He is the first tech who explained in detail exactly each thing he did. I appreciated that!"

"appointment times given to me was not what tech was given"

"Technicians left the side gate open when they left. This allowed my dog to escape later in the evening. Also, the technicians left the outside electricity panel open and left shards of sheet metal outside my front door. Finally, there were problems using my phone to install the Nest doorbell and the technicians would not stay for an extra 10 minutes or so while my partner came back from Orinda to Moraga so we could use her phone. This means I will have to schedule another appointment and take more time off work."

"Explained well, courteous, and professional"

"When I mentioned that our Dublin residence was in a power outage area a couple of days before our service appointment, our service experts took extra time to see that our furnace was not damaged and suggested installing a serge protector for the furnace to prevent potential damage to an expensive control panel in the future should we have another power outage. I appreciate the care and maintenance suggestions they make in order to keep our furnace working efficiently and economically. I was also able to ask questions about my new digital thermostat and learned more about how to use it."

"Technician was personable, knowledgeable, explained everything to me and followed up on a question I had."

"Felt technician did a good job. Didnt change the filter on the air intake because he didnt have that size on his truckthey never do, but each technician claims hell make a note of it and it will be changed the next time. It never is."

"Very nice and did all he was suppose to."

"Everything went as promised"

"The work was done very well and they were very friendly."

"The tech came near the beginning of the 2 hour period"

"Switched my previously scheduled appointment time of 8-10 am to 10-12 without asking. Just left a message at 6:30 pm the day before. When I called back to ask about it, they were closed. Not cool!! BUT, Dustin, the technician was excellent. Thorough, professional and efficient. He was great!"

"Very thorough and pleasant Technician"

"On time, explained work clearly."

"Fixed the noise problem"

"Was on time and seemed very conscientious"

"The tech was very thorough with his maintence inspection"

"Good job and informative."

"Good service, good price, on time, Good tech."

"Everything was satisfactory"

"The crew was great."

"I paid for a new filter; technician promised to drop it off the next day. It is now over a week later and it still isn't here. A few days ago, I got a call asking for the size (shouldn't the technician have noted that?). I still don't have a promised delivery date."

"Came on time. Was very pleasant Did work very efficiently"

"He was explanatory"

"100% different experience from the last time. Jim knew exactly what was wrong"

"It took 2 trips to get the heater running with another one scheduled to put in the part."

"very courrtious and professional."

"Your guy did not discuss with me all of the recommendations that he listed on the service statement."