Service Experts Heating & Air Conditioning Reviews

"Technician was knowledgeable"

"I'm satisfied"

"They always do a great job."

"polite and very efficient"

"Your scheduling is pretty in dependable, especially for your subscribers, who should feel more priority."

"excellant techniucian"

"Every technician to date has been most friendly and informative when questioned. They go about their business in a proficient manner and take time to explain their observations and recommend potential future actions if necessary."

"Always have had pretty good service"

"Our technician, Jim Cox, was very professional and efficient. Treated our equipment like his own and did not push unnecessary products."

"Always call me if I forget to set up appointment."

"Numerous appointments without the correct diagnosis of problem with heater."

"They are very knowable and price seems very reasonable."

"For the most part service has been good."

"Dylan, the service person did a great job. He took his time inspecting the equipment and then explaining to me the status of everything."

"Good co."

"I trust the service. I've used other Heating and Air Conditioning Services in the past, but always ended up going to another company, but once I found Service Experts, I haven't had a need. Your techicans are helpful, honest, always courteous, and do excellent work."

"I had a reservation two weeks ago for service between 2-4 pm. Then you changed the appointment to 4-6 pm. Then you rescheduled the appointment for the following week between 2-4 pm, then you changed the appointment to 4-6 pm. Your technician showed up at 5:56pm."

"Have yet to be dissatisfied"

"Dylan gave great service! I have already recommended my friend Emi. She will be calling you!"

"Timely appointment. Technician arrived on time. Jim Cox was personable, knowledgeable and worked quickly and efficiently. He treated our equipment like it was his own and did not try to sell us unnecessary products. He is the main reason we have been longstanding customers of your company."

"On time Knowledgable"

"very through very nice very prompt"

"On time, polite, friendly"

"careful thorough attention to details"

"Scheduling can be problematic at times. Last minute cancellations happen more often than desired."

"Ninnos is always so helpful"

"Great service, knowledgeable technicians."

"There was a mix up....you sent a man out twice .... 2nd man didn't have the right info or the up to date info"

"Great products and service, but comes at a price."

"Ninos did a great job finding and fixing the problem."

"Very friendly and knowledgeable technician"

"Have been very pleased with services to daye"

"The service technicians were very courteous and explained the situation to us clearly."

"Arrived on time even though they had the wrong phone number for me"

"Very good service in a timely fashion."

"Gave excellent professional service."

"Timely service and solutions to any issues that occur."

"Average"

"The service men are knowledgeable, friendly and courteous."

"showed up in the scheduled window and were very professional"

"The technician showed up, was respectful and did what seemed like a good job."

"I know Service Experts prides its self in their service and I was left being a satisfied customer, I would like to make a special mention to Youhan and Jared. Also the guys who installed the furnace Fernando, Larry and Jesse who were outstanding in doing their job. A big thanks to Kao for cleaning the ducts. I was impressed how everyone did their jobs."

"Great, thorough and professional tech"

"Professional"

"The technician was very professional a very nice man also he was very thorough he was in and out in an expedient manner we were very pleased with his service"

"Polite, helpful, knowledgeable,"

"Trustworthy"

"The heating and cooling system installation in 2018 was a miserable experience. Crews had to come back multiple to re-install. One of the experienced crew leaders referred to it as a "completely botched installation". However, I paid to be in the preventative maintenance program to invest in the long-term health of my system. On this last service, my original appointment was canceled less than 24 hours before and I was given another appointment. On the second appointment, I called to confirm someone was coming however in the end you no-showed on me. No call. Just did not show up. At all. No one. On follow-up calls to reschedule, I was treated as an inconvenience. I am a prepaid customer trying to get a regular preventative maintenance service but apparently, that is an inconvenience to your company. Someone from the corporate office should visit my local store. You guys are a hot mess."

"Friendly people, good service. There was some confusion when I first phoned for repair. The operator took my name and gave me a time when repairman would come. He didn't come and when I called by the operator said they didn't come to our area and I would need to phone Livermore branch."

"finally sent someone who knew what they are doing"

"The technician was thorough and explained what needed to be done."

"Great knowledge & service"

"Didn't fix anything, quoted 2500-21k for repairs, charged $89 me when I'm on a membership"

"Professional and efficient"

"Your techs, like Jamel are unfailingly professional and congenial and responsive. I appreciate your services."

"Very personnal service person who did good work"

"Already sent in a surveyearlier in the week!"

"Professional, no up selling, trustworthy."

"Appointment scheduling and response times were stellar. Service tried were nice though they recommended a $2800 repair or a new system for 12k-22k. They left without repairing the furnace. We had a second opinion who arrived two days later and not only repaired the system but charged only slightly more than your team's Incorrect Diagnosis. Also, I signed up for your membership and the two still charged me for the diagnosis visit. What the heck is going on there?"

"#9 - Don't like a salesman coming along with the technician trying to sell me add ons or new heaters!"

"Technicians always are courteous and knowledgeable."

"On time, dependable and reasonabley priced."

"Very thorough, asked if any problems, completed the service competently."

"Great on time service."

"Dylan did a great job. Very professional."

"They were efficient. The looked at everything. I felt like they were honest with the results. And they kept things clean."

"High level of professionalism, expertise, and friendliness."

"Very professional and not always trying to charge me for something"

"Good equipment and professional service."

"maintenance prices seem a bit high"

"When they serviced my AC earlier this year, they shut off the power to the unit and didn't tell me. I ended calling for service thinking my AC was not working."

"Technicians are competent and experienced. I had Youhan and Oscar on this visit and both were very polite, respectful of my home (booties) and personal safety (masks). They were both informative, reviewed the results of the service and answered my questions. There were recommendations such as duct cleaning but they were not at all "pushy" - explained the service and left it to me decide when I was ready or not . Oscar handed me his card for any follow up issues which was appreciated."

"Good service and knowledgeable."

"Reliable, dependable, skilled technician, polite, reasonable pricing"

"Dylan was pleasant and efficient and thorough."

"The technicians that came were very professional, and efficient. Oscar and Jouhan were also friendly and polite. I appreciated them calling 10 mins before arrival as well."

"Prompt and courteous. Explain what theyre doing."

"Number of experiences over the years"

"jim is excellent"

"The gentlemen did my fall furnace maintenance. I set the thermostat to come on to take the chill out of the house. Nothing came on. The thermostat looked fine, Now I have to wait for my next appointment for someone to figure out what's wrong."

"efficient"

"Have always had good service."

"Very professional & kind"

"We have been using service experts for decades. Service personnel have always been prompt, professional and polite."

"Persistence and good troubleshooting skills to solve noise problems on my furnace."

"Very good"

"Friendly service"

"Also was looking for service of tankless water heaters filtration service, was told to contact a 3rd party affiliate and schedule separately"

"If can get Tom I would recommend"

"If they could get Tom service I would"

"He was very knowledgeable, pleasant and we enjoyed talking with him. Would welcome him back again to service our equipment."

"Jim was prompt, courteous, and efficient."

"Representative very helpful snd pleasant"

"they answered all my questions"

"Yonan and Oliver were professional. They got the job done."

"Theyre always on time, professional, and Ive never had a system failure in the 10+ years that youve been servicing me."

"Prompt, on-time, efficient, courteous, professional, knowledgeable"

"The technician was A plus"

"I have always had good service!"

"Always informative and nice."

"Dylan, this visit's technician, as well as the previous installation team were excellent."

"Professional service"

"Despite having the Maintenance Plus Plan with "Priority Service" the earliest appointment offered by your "representative " in the country of Columbia Was seven days after my call requesting service because of air conditioner shutdown during the heat wave Despite our ages (80) and medical conditions."

"Both David and Mark was very informative and knowledgeable in regards to our system."

"Easy to get scheduled appointment for service within a day or 2 - Courteous and very knowledgeable technician who has the skills and experience to repair my AC system."

"The service expert was on time, very friendly, and very knowledgeable. He had many valuable tips and recommendations."

"Jim was very professional & knowledgeable"

"Very good"

"Excellent Service reps"

"Service was very efficient and completed in a timely manner. The service technician was friendly and explained what he needed to do."

"Great service from Ninous. Very knowledgeable."

"Service is very good so far but scheduling an appointment could be better"

"They were able to come out last minute and quickly fixed the problem on my AC and got me back up and running. Very friendly guys."

"Prompt response. Service experts slotted us in during a very busy time of high temeratures"

"Technician was on time polite and immediately addressed my concerns."

"They arrived on specified appointment time, quickly found the problem and fixed it and friendly."

"Excellent tech"

"Reliable"

"It was a very pleasant experience"

"Our air conditioning/heating system was installed five years ago. This was the first time we had to call Service experts for a repair. Our thermostat quit working during a heat spell. We were very pleased that a technician came to our house to repair it the same day."

"Good follow-ip"

"Just trusting your care"

"There were some delays and need for follow up with the initial install. When we saw water shortly after and had Service Experts out they insisted it was not the new HVAC. Several months later and post a plumber bill we had SE come again and indeed it was 5he failure to replace an old copper pipe with the initial install that was the issue. The second SE tech was awesome"

"Youhan was fantastic in explaining the "why" and "how" he did everything. I will ask for him for every future service !!"

"All the service experts have been absolutely fantastic. Especially Yohan, Ninos and Oscar"

"Speed of service, attitude of serviceman, thoroughness of explanations."

"100"

"Dont keep promise you made while booking the appointment .. very un- respectful and un dependable service .. no match what you told over the phone and when you come to work"

"Dylan and Dennis did a very professional and in-depth check of our air conditioning system"

"Very satisfied"

"Efficient and responsive"

"We want our system functioning as expected and efficiently. Do to the pandemic, this is the first servicing in over a year."

"More care needed by employees to avoid damaging property."

"keep appointment and called to keep us updated. Was able to come earlier than scheduled"

"Didn't showed up on the day promised and scheduled....no updates, kept us in lurch. Called after hour customer service...which probably get routed to out of country service, who have no idea, and didn't know how to help. Finally was able to get hold of someone, who's email was in my inbox when I first registered. Then was able to get service technician come next day. The diagnosis was simple capacitor replacement, 15 min max time...but labour charges was $311....too steep and rip off."

"we have had a very good experience with Service Experts for 20plus years"

"Dylan, came how to repair my furnace, Dylan was on time polite and professional."

"Problem keeps repeating itself on thermostats which we rarely use Obvious what the problem was but no spare thermostat brought. Still cannot connect to App. No sure worth a monthly management yet you charge for diagnostics"

"I have been working with your company for years, and I am always happy with your staff and your service."

"Professional and courteous service. Very complete inspection and asked many questions about the system performance as well as any follow-up concerns or questions prior to leaving. He even thanked me for being an Advantage customer."

"Excellent service."

"Very thorough and excellent advice."

"We like our service guy but not so much the appointment setters. They have no clue."

"Very professional - great update"

"Every technician weve had over the years has been quite knowledgeable, competent and pleasant."

"I was very pleased with the service I received today. Your tech, Youhan explained everything to me, the problems with my unit, the reasons why & most of all, he was very thorough, patient and courteous. Youhan is a wonderful asset for your company."

"Knowledgeable and professional techs"

"Totally professional service technician....friendly & knowledgeable"

"No issues"

"Easy to schedule service - very polite, courteous and professional. Service technician was knowledgeable and knew what to do to maximize my ac system."

"Employees are helpful and friendly."

"Respectful, professional technician."

"The customer service was great and professional"

"This would only be because of my tech, Jim. He was very knowledgeable, empathetic, and was able to quickly diagnose the problem. The folks who handle the calls are another story. I had to call back five times before someone came out. And what I had been told would be taken care of within a few days (based on my first call, which went very well) took three weeks. Still, based on the tech, Jim, I would recommend your company."

"Quality service!!"

"Very friendly, cleaning, explained everything"

"On time, very professional, excellent advice"

"My furnace installation was very problematic and prior to that I had AC issues that were not resolved because of lack of communication on your part."

"Courteous, easy to schedule and prompt."

"Installed complete system ca. 4 yrs ago well dne and works perfectly"

"courteous, thorough and professional"

"Polite phone service The tech came late in the evening but had to fix in the am."

"The technicians who came out, listened to what the issue was on the air conditioning unit. Within few minutes figured out problem."

"a/c line rerouted which was done a few months ago was horrible which is why I gave this ratng"

"Seemed like a high score for an excellent company."

"Arrived within the scheduled time period as scheduled."

"They wanted over $700 to repair the AC. I had somebody else come out and it was just a loose wire. Fixed it for practically nothing. Also never check the system in the house. Said it just needed vacuuming. Filter needed to desperately be changed. They said nothing about that."

"Used you guys for 15+ years and it has always been great. I've made several referrals and will continue to do so."

"Complete satisfaction with job handling."

"Polite and personable, knowledgable, good cleaner uppers, good communicator techs"

"Tom was very computation and cooperative"

"Honestly it would be much lower except the tech redems the bad mark I would give. Your customer service sucks and I know is causing you to loose a ton of business."

"I have used your company for 20 years and never had a problem. Until thjs job. When the initial assessment for asbestos was done in my home, I was told there was a tiny bit that needed to be removed. But on installation day, more was found. It was Service Experts error that it was not seen prior and I had to pay an additional fee for removal, despite arguing with your company over it. Your team also did a horrible job patching my wall where the previous thermostat was. Either Service Experts needs to repair it, or pay for a contractor to repair it. I want out of my contract with you, buy now I am stuck"

"great people and company"

"Your technicians are very professional and explain thoroughly about each situation."

"The techs were thorough, professional, and explained everything well."

"the technician was polite, professional and took time to diagnose/resolve the issue."

"Cannot give a 10 since main installer incorrectly said there was asbestos tape present. Supervisor over ruled and said no asbestos. Testing proved no asbestos present. However, this delayed installation of new HVAC by 5 hot days. That said, from the time we signed the purchase agreement till actual installation was 15 days. Too long a wait."

"Joshua the technician was extremely knowledgeable and polite."

"I am always happy with the service they provide."

"Great customer service. Technician Joshua was prompt showed up when he said he would and very respectful."

"Consultant was punctual, thorough, forthcoming and personable"

"The tech was thorough, answered questions clearly, explained things well."

"Service is reliable, usually arrive on time, and if they run late, they call and let you know."

"The service and technicians are excellent and dependable, but the service call center made mistakes and did not correct the mistakes, leading to a frustrating experience"

"Great service"

"Service is timely and problems are resolved"

"Dependable and accurate work."

"Solid company, well-trained employees, quality, diligent, and professional."

"The service technician was excellent"

"I dont feel that Service Experts values Advantage members"

"If asked, I'll answer."

"Always timely services"

"We think the technicians are very good but scheduling is difficult and there has been frequent rescheduling for some time."

"Technician proficiency"

"Professional service that is customer focused."

"Very professional"

"Your people are great, BUT calling and reaching a live person is difficult. No one wants tolisten to commecials while on an, often long ,hold."

"All technicians are very friendly, very professional and do an excellent job."

"They seemed thorough."

"Technician arrived on time. Friendly and provided service as needed"

"technician was terrific"

"Technician was on time and efficient."

"Dylan was very professional and courteous."

"Technician was very friendly, positive attitude, honest."

"Technician's (Ninous) very courteous, and knowledgeable."

"This answer if for all the questions. The service rep did not explain the whys of this unit vs its price. He said the control unit is great, but I found out it wasn't. He did not show me an option if I did not want the control unit. He also did not confirm any of my appointments or tell me of the reschedule date and time. On the other hand, the workers were on time and did an excellent job. It turns out this unit is louder than my previous unit, but it seems to work well. I will evaluate its performance in the following hot days."

"Always pleased with quality and professionalism of technicians."

"Two Lennox systems need services"

"Our complaints eventually get fixed, but it usually takes two or more calls to get everything right."

"Courteous and thorough"

"On Time, Good Service"

"Very knowledgable and they solved my problem in a few minutes."

"Dylan was very professional and explained everything to my satisfaction"

"very likable"

"Top notch service technicians and always courteous and respectful of my home."

"It takes a few days to get an appointment."

"Both employees were friendly and professional. They were able to diagnose the problem rapidly and able to fix the problem."

"Dylan was an excellent technician. Courteous, prompt and efficient. Service Experts prices for filters are excessive, but Dylans installation of them and other services were all very good. The person who arrived with Dylan, perhaps a supervisor, came in without a face mask. Odd, since Dylan wore one throughout the time he was in our home. It wasnt a problem since I wasnt wearing one either. However, I would have appreciated it if he had asked."

"The servicemen have always been very personable and have done a great job dealing with my concerns Also I'm satisfied with the heating system and air-conditioning system that you installed"

"Ive used your service for years and have always received excellent service."

"Fast friendly service let me know what was going on during the service"

"Awesome Technican"

"Oscar was friendly and knowledgeable."

"Very polite and professional"

"Either of the techs could install my Google Thermostat and my heater (that was tuned up) is now burning intermittently!"

"We called because the furnace was hardly working as it was making a very loud clanging noise--Evan came several times and it is still making a pretty loud clanging noise We will be asking the credit card company for a reversal of the charge"

"The service technician was polite, efficient and very knowledgeable. I would always request Joshua... and recommend your company."

"Chase and Cooper are very thorough and helpful. They do Great work!!! Great attitude, work ethic, and sense of humor."

"Joshua and Devante were professional and pleasant. They identified the problem and fixed it while keeping me informed."

"Evan seemed like he knew what he was doing. He explained things as he went along, telling us what he was doing and why, and what the results indicated. He is knowledgeable about related issues like plumbing and insulation."

"Agent was very and listened to our concerns and questions"

"Both Alex and Brandon are very knowledgeable and took care about our home. As well as cleaned up after myself."

"Our problem was hard to diagnose. Rodney spent a great deal of time testing pressure, and wiring. I kept saying I thought it was the thermostat (like I would really know anything). It was not the thermostat and his persistence and determination found the issue and fixed it."

"Steve L, our technician provided good service, was dependable, very courteous, vacuumed, added duct tape to area in pipe that needed it, washed the unit outside. I trusted his work and he explained what he was doing which gave me confidence in him. He was a gentleman and I would want him to do maintenance again."

"This furnace service was completed over a month ago but we recently received this as well as a card saying "We'd Like To Honor Our Commitment" and several phone calls. We'll answer questions but please get your paper work straightened out on this."

"Jim was excellent. A text from Service Experts asked me to provide a public review through Google or Facebook, but I did not want to do that through those services. I did publish a lengthy review through Yelp."

"Jim was professional and diagnosed my problem immediately. He explained exactly how he was going to resolve our airconditioning problem to both my husband and me."

"My service technician, Jim, was so helpful and fixed my HVAC issue in 1 hour. MY AC went out at the end of June and we have had 4 repair techs, include HVAC and electricians, here since who were not able to resolve the issue. So we had been without AC for over 3 months. Jim came in as assessed the situation and determined the transformer had blown and immediately replaced it. He was very knowledgeable and professional and is an asset to Service Experts!!"

"Jim was very knowledgeable in trouble shooting the exact needs.. Right to the issue."

"Nino took extra time to help adjust the blower speed of the A/C unit so that it performs more effectively. He also took the time to explain exactly how he used the iComfort to accomplish this."

"Jim Huynh was professional, courteous, and provided us with fantastic customer service. He was honest, arrived in a timely manner, and is an asset to your company!"

"Garrett was great! Very helpful and knowledgable. Great customer service. Kept me updated. Was concerned about the problem and fix. Treated me like a human, not a job."

"He explained everything clearly."

"Jim was on time did a great job."

"AC preventive maintenance performed during coronavirus social distancing so unable no indoor evaluation. Unit was working well after completion of service."

"Jim was very informative and thorough."

"Never had any problems with Roland j down. Prompt and explained what needed to be done and why."

"I just posted this on YELP. If I could give them lower than 1 star I would. We tried for 10 days to get them out to the house to work on our furnace - we had used them before. We had an appointment scheduled and they were late so we couldn't stay. They agreed to push it to the next day and they never showed up. Apparently Friday Sat and Sun are "on call" days which means no appointments - just if they can get to you. I finally stopped talking to the customer service center and got to a "supervisor". I would say that the ownership of this business should be afraid. The people on the front lines of their business are running it into the ground. Horrible customer service. Kept looking for ways to make the scheduling our fault. Then we finally agree on a window for the tech to come out. 8-10 in the morning. The tech calls me at 845 and says it going to be closer to 10 because he just left the shop in Livermore at 830 and traffic was bad because of the rain. Is it not common sense to allow for extra time during weather in the Bay Area? Tell me how 8-10 was the right window if the tech wasn't even going to be in route till 830? At this point the Supervisor was done dealing with me and started the "I'm sorry you feel that way sir" to my expressions of frustration over their procedures. All i can say is, when the recession comes, and it will, the marginal performers go. I'm very sure the supervisor I was dealing with will be out of a job. And if the rest of the crew is no more competent that he was, then the whole company will likely be done. Just a horrible horrible horrible experience. I will never use them again. EVER. You shouldn't either."

"Garrett was an outstanding Technician. He listened, provided thoughtful answers, and was able to get the job done in one trip!"

"We are still waiting for the vent system to be inspected and receive are permit to be completed. Maybe you can get him to finish the job.But we had excellent care that came with installation crew did. They were in and out in a day and 1/2. And my husband has been using the AC a lot these days."

"Service Technician Ninous Koochou"

"The sales process was fine, although the sales person didn't seem very sure of himself at times. Installation was great, but when I called sales person after purchase to see if someone could come to show me how the thermostats worked, he told me to view a video on uTube - really? I just spent $22,000 and that's your answer? Very poor service! Seems he and SE just wanted the sale."

"The technician was very efficient and explained what was going on with my AC."

"Ninous is always very pleasant and courteous. He is happy to explain how my air-conditioning is. He is always very helpful and informative."

"Jesse, who is polite and professional, arrived on time. It took him 1.5 hrs to "fix" the problem. One day later, the same problem has left me with no AC. I've been waiting for 8 hours, and finally Evan, your technician, has just called to let me know he's on his way. Fingers crossed."

"Pleasant and professional."

"The technician was great, but I'm very disappointed that I was charged the diagnostic fee that that was not supposed to be charged due to a promotion on your website. I'm still waiting for contact from the Billing department honoring the promo, by refunding my $99. I've been a Comerford's customer since 1990.."

"Top flight employee who is knowledgeable, considerate, polite and trustworthy."

"Garrett was very professional, kind, and fixed and cleaned the system."

"He arrived on time and performed the service needed to get my AC up and running again."

"Informative"

"Will say it took much longer than expected but we were not inconvenienced. Jessie's dedication to work and Ninous" expertise were praiseworthy."

"Professional and efficient"

"100"